Summary
Overview
Work History
Education
Skills
Languages
Reading, travelling.
Timeline
Generic

Christmas Akpodiete

manager
Waterbury,CT

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communica to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Highly efficient, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

12
12
years of professional experience

Work History

Amazon Associate

Amazon Inc
Windsor, CO
04.2023 - Current
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Collaborated with technical and administrative teams to develop and implement successful corrective plans.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Review work forecasts and determine productivity requirements to meet overall business objectives
  • Partner with other Area Managers to assure labor allocation for a balanced and efficient shift
  • Support safety and compliance programs
  • Continually identify process improvement initiatives
  • Supervise and train between 50-100 associates per shift
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Provided constructive feedback to workers, which improved morale and boosted efficiency.
  • Accomplished multiple tasks within established timeframes.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Cross-trained existing employees to maximize team agility and performance.

Manager

Global Union Inc
03.2020 - 12.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Kept front check out area clean and organized for efficient service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed payments and returns with accuracy and efficiency.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Followed through with client requests to resolve problems.
  • Responded to customer inquiries via phone, email, and web-based platforms.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.

Substitute Teacher Assistant Manager/Supervisor of Operations

New York City Department Of Education, New York
01.2014 - 12.2018
  • Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
  • Performed nightly updates to room charges and rates.
  • Balanced hotel accounts and resolved discrepancies.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Performed daily inventory for keys and linens and detailed all information in audit reports.
  • Reported financial data and updated financial records in ledgers and journals.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
  • Supervised lunchroom and recess activities.

Assistant Manager

Oharisi & Oberiko Contracting Services Ltd
01.2012 - 12.2013
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering positive work environment.
  • Maintained clean, safe, and organized store environment to enhance customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service

Education

Masters of Laws - Law

University of Arizona
Tucson, AZ

Teaching License Certificate.

City University of New York
New York, United States
06.2014

J.D. - Public And International Law

University of Abuja
Abuja, Nigeria
10.2010

Associate Degree in Law - Law

University of Abuja
Nigeria
01.2005

Skills

    ● Adaptive

    ● Quick learner

    ● Innovative

    ● Self-motivated

    ● Adapt in any environment

    ● Enthusiastic

Languages

English
Full Professional
English
Full Professional

Reading, travelling.

love to read and educate myself for self improvement and knowledge.


Love to travel the world to experience different cultures and have 30 countries.


Timeline

Amazon Associate

Amazon Inc
04.2023 - Current

Manager

Global Union Inc
03.2020 - 12.2022

Substitute Teacher Assistant Manager/Supervisor of Operations

New York City Department Of Education, New York
01.2014 - 12.2018

Assistant Manager

Oharisi & Oberiko Contracting Services Ltd
01.2012 - 12.2013

Masters of Laws - Law

University of Arizona

Teaching License Certificate.

City University of New York

J.D. - Public And International Law

University of Abuja

Associate Degree in Law - Law

University of Abuja

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Christmas Akpodietemanager