Christmas Williams
Arlington
Summary
Dedicated Customer Service Representative with strong experience in customer relations and data entry. Demonstrates ability to build rapport with clients and maintain high levels of customer satisfaction. A valuable team player committed to contributing to company success across various roles.
Overview
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Customer Care Representative
Tsicorp
Arlington
04.2025 - Current
- Resolved customer complaints by utilizing effective communication and problem-solving skills to achieve customer satisfaction.
- Handled high-volume call traffic, ensuring timely responses to inquiries and enhancing customer experience.
- Assisted customers with inquiries regarding products and services.
- Maintained accurate records of customer interactions and transactions to support service quality and follow-up.
- Collaborated with team members to enhance service delivery strategies.
(Hybrid) Customer Service Supervisor
ADT Security
08.2020 - 10.2024
- Cross-trained in multiple departments to support company needs and onboard new employees.
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Cross-trained in various departments to gain comprehensive understanding of operations. in multiple departments to know all company needs and train new employees.
- Recorded customer correspondence in CRM to maintain communication history. in CRM to track requests, problems and solutions.
- Documented customer correspondence in CRM to ensure accurate tracking of requests, issues, and resolutions.
- Analyzed and updated all necessary changes to Salesforce software
- Audited internal data and processes to identify and manage initiatives, improving business performance.
- Analyzed data trends to recommend effective metrics and models.
- Worked with internal teams to understand business needs and
Data Entry/Account Administrative Representative
Blue Cross Blue Shield
07.2019 - 08.2020
- Executed administrative tasks and facilitated business solutions implementation
- Used and analyzed data from automated information aggregators to update the database
- Generated data reports, entered company findings into database, and conducted backups
- Created detailed data reports to summarize findings for management review, enter company findings into the database and perform backups
- Supported data entry across departments, switching promptly to new projects.
Customer Services Representative
Delta Airlines
01.2017 - 06.2019
- Resolved complex customer issues in collaboration with staff, implementing targeted solutions that improved overall customer satisfaction.
- Cross trained in multiple departments to process customer service requests via phone, email, or live chat.
- Assisted customers by providing confirmations, answering questions and offering general information.
- Processed customer service requests via phone, email, or live chat across multiple departments.
- Guided customers through troubleshooting and navigation of company website/mobile app, enhancing their experience with products and services.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Education
Associate of Arts - Paralegal Studies
Tarrant County College
Hurst, TX 08.2024 - 07.2026
DEGREE/DIPLOMA -
LD Bell High School
Bedford , TXSkills
- Customer service
- Technical Support
- LiveChat Support
- Zendesk
- CRM Software
- Order and Refund Processing
- Billing
- Data Entry
- Call handling
- Customer Retentionforce
- Customer insight
- Problem solving
- Conflict resolution
- Complaint resolution
- Supervisory Experience
- Microsoft Office
- Healthcare Support
Timeline
Customer Care Representative
Tsicorp
04.2025 - Current
Associate of Arts - Paralegal Studies
Tarrant County College
08.2024 - 07.2026
(Hybrid) Customer Service Supervisor
ADT Security
08.2020 - 10.2024
Data Entry/Account Administrative Representative
Blue Cross Blue Shield
07.2019 - 08.2020
Customer Services Representative
Delta Airlines
01.2017 - 06.2019
DEGREE/DIPLOMA -
LD Bell High School