Summary
Overview
Work History
Education
Skills
Certification
Timeline

Christna Esmond

La Vergne,TN

Summary

Proven leader in fast-paced environments, adept at team management and sanitation standards, with a track record of enhancing food safety and customer satisfaction at McDonald's Restaurant. Skilled in waste reduction and problem-solving, consistently achieving positive outcomes through effective task delegation and collaboration. Demonstrates a flexible schedule and a commitment to health code compliance, driving operational excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Kitchen Department Manager

McDonald's Restaurant
10.2023 - Current
  • Maintained compliance with local health regulations through diligent adherence to sanitation procedures.
  • Followed rigorous safety protocols, ensuring a clean and hazard-free work environment for all employees.
  • Streamlined kitchen operations by delegating tasks efficiently among team members, maximizing productivity levels.
  • Facilitated cross-functional collaboration between front-of-house and back-of-house teams, ensuring seamless service delivery during peak hours.
  • Ensured timely food preparation while adhering to strict quality control guidelines, resulting in consistently positive guest feedback.
  • Managed inventory effectively, reducing waste and optimizing budget allocation for food supplies.
  • Checked and tested foods to verify quality and temperature.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.

Guest Services Manager

McDonald's Restaurant
05.2020 - 09.2023
  • Enhanced internal communication by developing clear guidelines for interdepartmental collaboration related to guest requests or concerns.
  • Supervised a team of front desk agents, ensuring adherence to policies, procedures, and top-notch customer service standards.
  • Optimized scheduling practices to ensure adequate coverage during peak times while controlling labor costs effectively.
  • Led weekly team meetings to communicate upcoming promotions and current metrics.
  • Leveraged guest feedback to identify areas for improvement and implement necessary changes in procedures or offerings.
  • Reduced guest complaints by proactively resolving potential issues and maintaining open communication channels.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.

Shift Manager

McDonald's Restaurant
09.2018 - 04.2020
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Shift Manager

McDonald's Restaurant
11.2017 - 09.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained and mentored new employees to maximize team performance.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Mail Sorter

MAIL SORT FACILITY
08.2017 - 11.2017
  • Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
  • Reviewed incoming mail for proper date, postage and barcode scans.
  • Collaborated with team members to ensure timely processing of high-volume mail shipments.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Shift Manager

McDonald's Restaurant
10.2016 - 08.2017
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

House Mover

Wheaton World Wide Moving
04.2014 - 06.2015
  • Ensured accurate inventory tracking through meticulous documentation of items before and after moves.
  • Provided exceptional customer service throughout the entire relocation process, leading to high ratings and positive testimonials from clients.
  • Contributed to a positive work environment by fostering strong teamwork, open communication, and mutual respect among colleagues.
  • Delivered superior customer service experiences through empathetic listening skills and timely resolutions of issues encountered during moves.

Deli Clerk

Harris Teeter Grocery Store
02.2013 - 05.2013
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Education

Associate of Applied Science - Paralegal Studies

Nashville State Community College, Nashville, TN
12.2024
  • E-Discovery Certificate

Skills

  • Food safety knowledge
  • Team Management
  • Sanitation Standards
  • Food presentation
  • Task Delegation
  • Waste Reduction
  • Health Code Compliance
  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Team Collaboration and Leadership
  • Flexible Schedule

Certification

  • e-discovery Training - Jan-2024 May 2024

Timeline

Kitchen Department Manager - McDonald's Restaurant
10.2023 - Current
Guest Services Manager - McDonald's Restaurant
05.2020 - 09.2023
Shift Manager - McDonald's Restaurant
09.2018 - 04.2020
Shift Manager - McDonald's Restaurant
11.2017 - 09.2018
Mail Sorter - MAIL SORT FACILITY
08.2017 - 11.2017
Shift Manager - McDonald's Restaurant
10.2016 - 08.2017
House Mover - Wheaton World Wide Moving
04.2014 - 06.2015
Deli Clerk - Harris Teeter Grocery Store
02.2013 - 05.2013
Nashville State Community College - Associate of Applied Science, Paralegal Studies

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