Christne Romero
Chandler,AZ
Summary
Enthusiastic Supervisor bringing 20 years of related experience along with deep understanding of meeting and exceeding day to day practice on a consistent basis. Professional with strong critical thinking skills and a focus on resolving issues quickly and successfully to maintain customer loyalty. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Highly focused on meeting and exceeding growth on a consistent basis.
Overview
21
21
years of professional experience
Work History
Customer Success Advocate Supervisor
Caris Life Sciences
10.2020 - Current
- Supervise five Customer Success Advocate (CSA) team members of department day-to-day Task, including inbound customer calls, management of in-bound customer correspondence, document control, specimen ordering, patient case discrepancy, supply orders, block returns, and reports status. Educate to maintain a high level of Customer Support.
- Address Customer concerns, Complaints and resolve issue promptly.
- Develop schedule to cover expected phone hours and workloads. To maximize efficiency and effectiveness in managing tasks and time.
- Hire, Train, and educate the Customer Success Team of company policies and enforced regulation to maintain HIPAA Compliance.
- Implementing quality metrics to streamlined processes and improved resource allocation. A commitment to high-quality products and services, backed by meaningful quality metrics. Monitor the efficiency and effectiveness of meeting department quality goals.
- Provides strong Leadership to to encourage, motivate, inspire and challenge the CSA team to produce their best work. Develop effective communication, more creativity and better problem-solving skills. Bring a clear front and center company direction, vision and growth.
Account Specialist III
Caris Life Sciences
Phoenix, AZ
06.2003 - 10.2020
- Partnered with 4 Molecular Oncology Specialist and 6 Account Managers High Volume territory's moving cases from beginning to end
- Making sure all documents are received, correct test is ordered, TAT, active Insurance, Limited Tissue Letter, Tumor Primary until the case signs out
- Taking incoming calls from Clients and making outbound to resolve any client concerns and keep them current with their patient case
- Building relationships with new clients
- Strengthen relationships with current Clients
- Problem solving and troubleshooting issues from pathology reports to specimen discrepancies.
Education
High School Diploma -
Wichita High School South
01.1988
Skills
- Supervisory Skills
- Computer Skills
- Creative problem solving
- Customer Service Skills
- Strong Communication Skills
- Strong Work Ethic
- Active listening
- Reliability
- Establishing a routine for daily tasks
- Quick decision making
- Flexibility
- Critical Thinker
- Empathy
- Client relationships
- Appointment Scheduling
- Complaint resolution
Timeline
Customer Success Advocate Supervisor
Caris Life Sciences
10.2020 - Current
Account Specialist III
Caris Life Sciences
06.2003 - 10.2020
High School Diploma -
Wichita High School South
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