Summary
Overview
Work History
Education
Skills
Timeline
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Christofer D'Amico

Phoenix,AZ

Summary

Competent Behavioral Health Technician knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.

Thorough Customer Retention Specialist with 10+ years of experience working sales industry. Committed to providing superb customer service efficiently and courteously. Proficient in processing new accounts and explaining new services and products to interested customers.

Overview

18
18
years of professional experience

Work History

Behavioral Health Technician

Insurgence
01.2022 - 08.2022
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds to check on residents.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Taught clients how to complete basic household chores and prepare food.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.

Retention Specialist

Warrior Custom Golf
03.2020 - 03.2021
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Identified changing customer needs and adapted service strategies to meet them.
  • Evaluated current customer retention strategies and recommended improvements.
  • Reviewed successes and failures to learn from previous mistakes.
  • Scheduled staff and resources to meet customer needs whilst achieving budgets.

General Sales Manager

F & J Sports
01.2005 - 02.2011
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Upheld company policies and implemented standards fairly.

Education

High School Diploma -

Cheshire High School
Cheshire, CT

Skills

  • Operational Standards
  • Food Preparation and Handling
  • Intake Assessment
  • Special Events
  • Onboard New Hires
  • Client Base Retention
  • Time Management
  • CRM Software
  • Sales Process
  • Negotiation
  • Sales and Marketing
  • Plan Projects

Timeline

Behavioral Health Technician

Insurgence
01.2022 - 08.2022

Retention Specialist

Warrior Custom Golf
03.2020 - 03.2021

General Sales Manager

F & J Sports
01.2005 - 02.2011

High School Diploma -

Cheshire High School

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Christofer D'Amico