CHRISTOFER FIGUEROA
New York,NY
Summary
Observant and dedicated caretaker with extensive experience in patrolling and filing reports. Seeking a fulfilling role that actively ensures the safety and security of occupants and businesses. Recognized for being hardworking and detail-oriented, committed to providing a secure environment through a vigilant presence and proactive approach. Demonstrated success in maintaining order and responding effectively to emergencies. Ready to contribute skills and expertise to a team focused on protecting and safeguarding others.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Porter and Security, Cashier
JitJatJo (Flex) Inc.
10.2023 - Current
- Monitored CCTV systems and conducted routine patrols to ensure safety of a 50,000 sq
- Ft commercial property
- Maintained cleanliness and orderliness of public areas, restrooms, and lobbies
- Monitored facility equipment and reported maintenance issues to supervisors promptly
- Processed customer transactions accurately, including cash, credit, and digital payments, averaging over 100 daily transactions
- Communicated with coworkers and managers about completed duties.
- Cleaned and organized building areas as required.
- Completed sweeping, mopping, and window-cleaning.
- Resolved guest inquiries punctually and politely for professional customer service.
- Optimized guest satisfaction by offering personalized recommendations for local attractions and dining.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Security
Footlocker
09.2023 - 01.2024
- Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention
- Understands operational procedures and deters acts of dishonesty within established customer service guidelines
- Sign in employees/vendors and verify any Footlocker merchandise
- Sign out employees/vendors and verify all Foot Locker merchandise and verify purchases against the employee's receipt
- Recruited, trained, and directed team of 5 security personnel.
Community Technician (Residential Aide)
Bowery Residents' Committee
07.2023 - 12.2023
- Assist with inspections and audits
- Manage inventory for supplies, maintain fire safety drills and logs, and provide emergency first aid/CPR assistance/NARCAN when needed
- Manage conflict or challenging behaviors with self-awareness, emphasizing safety and building trust while understanding each person's unique experience
- Attended 10 community service project-related professional conferences and meetings each month.
- Maximized outreach and supported organizational objectives by monitoring $2000 budget.
- Supported needs of 20 + residents under long-term care.
- Developed strong relationships with local organizations, fostering collaboration on various community projects.
- Boosted overall cleanliness of the community by implementing effective waste management strategies.
Security Officer
Andy Frain Services
04.2023 - 11.2023
- Provide security details as outlined in the post orders and establish working relationships with customers, local law enforcement and fire departments
- Honest, alert, and well-disciplined as the custodians of employee and customer property and safety
- Patrolled the property by monitoring surveillance equipment and access points
- Investigated security breaches, incidents, and other alarming behavior
- Guarded the entry points and verified visitors
- Presented losses and damages by documenting irregularities
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Porter/Maintenance
Madison Square Garden Entertainment
04.2023 - 09.2023
- Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization
- Ability to demonstrate success in managing multiple tasks while under tight deadlines
- Promote positive guest/client experiences during the whole event and responsible for cleaning and maintaining the interior
- Accurately and efficiently completes all transactions in register
- Communicated with coworkers and managers about completed duties.
- Completed sweeping, mopping, and window-cleaning.
- Increased workplace safety by immediately reporting potential hazards.
- Cleaned and organized building areas as required.
- Supported housekeeping staff by stocking supplies, removing trash, and handling laundry tasks as needed.
- Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
- Improved inventory management of cleaning supplies and guest amenities through careful monitoring.
Youth Counselor (SYEP Internship)
Police Athletic League
07.2018 - 09.2018
- Aided grade school students with homework and accelerated activities
- Supervise and interact with children assisting them in resolving problems
- Created safe spaces for open dialogue, enabling youths to share experiences and challenges without fear of judgment.
- Established and maintained relationships with youth, families and community partners.
- Created and implemented individualized plans for individual youth.
- Organized educational outings to broaden clients'' horizons and stimulate curiosity about new experiences.
Ground Maintenance (SYEP Internship)
New York Housing Authority
06.2016 - 09.2016
- Maintained cleanliness around the neighborhood by sweeping and picking up trash
- Trained new team members on ground maintenance techniques and procedures, ensuring consistent quality across the team.
- Demonstrated attention to detail while ensuring all aspects of ground maintenance were executed with precision.
- Conducted regular inspections of property grounds and facilities, identifying areas requiring maintenance or repair.
- Utilized advanced mapping tools for terrain visualization, aiding ground troops during mission planning stages.
- Managed gym operations efficiently, ensuring equipment maintenance and adherence to safety standards at all times.
- Improved equipment efficiency by conducting regular preventive maintenance and repairs on electrical systems.
- Kept building spaces premises clean inside and outside.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Education
Plumbing Apprenticeship program -
Ua Local 1
Queens New York10.2028
High School -
High School For Environmental Studies
New York06.2020
Skills
- Bilingual
- English
- Spanish
- Strong work ethic
- Safety awareness
- Customer service
- Cleanliness and hygiene
- Problem-solving
- Safety and security
- Valid Driver's license
- Patrol operations
- Detail-oriented
- Physical fitness
- Complex Problem-solving
Accomplishments
- Successfully completed two-week security training program.
- Reduced shoplifting rate 50% through improved surveillance procedures.
- Established and maintained anti-hijack and major theft protocol.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Helped company recover 600$ by identifying and reporting internal theft.
Certification
- CPR Certification, 04/01/23
- OSHA-40 Certification, 03/01/23
- Site Safety Certification, 03/01/23
- Drug Prevention Certification, 03/01/23
- Flagger Certification, 03/01/23
- Security 8- and 6-hour Certification, 02/01/23
- Skills Training for Building Superintendents, 03/01/24
Timeline
Porter and Security, Cashier
JitJatJo (Flex) Inc.
10.2023 - Current
Security
Footlocker
09.2023 - 01.2024
Community Technician (Residential Aide)
Bowery Residents' Committee
07.2023 - 12.2023
Security Officer
Andy Frain Services
04.2023 - 11.2023
Porter/Maintenance
Madison Square Garden Entertainment
04.2023 - 09.2023
Youth Counselor (SYEP Internship)
Police Athletic League
07.2018 - 09.2018
Ground Maintenance (SYEP Internship)
New York Housing Authority
06.2016 - 09.2016
- CPR Certification, 04/01/23
- OSHA-40 Certification, 03/01/23
- Site Safety Certification, 03/01/23
- Drug Prevention Certification, 03/01/23
- Flagger Certification, 03/01/23
- Security 8- and 6-hour Certification, 02/01/23
- Skills Training for Building Superintendents, 03/01/24
Plumbing Apprenticeship program -
Ua Local 1
High School -
High School For Environmental Studies
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