Christofer Tapia
Vancouver,USA
Summary
Knowledgeable and dedicated customer service professional with extensive experience the financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Member Relationship Officer
OnPoint Community Credit Union
01.2021 - Current
- Greet and welcome members in a friendly and professional manner, creating a welcoming environment for their banking interactions
- Listen attentively to members' inquiries, concerns, and requests, and provide accurate and timely information
- Process various financial transactions, including deposits, withdrawals, loan payments, and account transfers, while adhering to established procedures and security protocols
- Educate members about the bank's products and services, offering suitable recommendations that align with their financial goals and needs
- Resolve member issues, complaints, and discrepancies promptly and effectively, ensuring high levels of satisfaction and retention
Bartender/Supervisor
Doubletree By Hilton
08.2019 - 12.2020
- Proficiently mix and serve a diverse range of beverages, including cocktails, wines, and craft beers, ensuring exceptional taste and presentation to meet guest preferences
- Engage with patrons in a friendly and professional manner, providing recommendations, taking orders, and delivering an outstanding customer experience
- Adhere to responsible alcohol service practices, verifying patrons' ages, monitoring intoxication levels, and taking appropriate actions to ensure a safe and enjoyable environment
- Process transactions accurately using POS systems, handling cash and credit card payments efficiently while maintaining an accurate record of sales
- Demonstrate exceptional teamwork by assisting colleagues during busy periods and collaborating to maintain a cohesive and positive work atmosphere.
Bartender/Corporate Trainer
Texas Roadhouse
04.2013 - 07.2019
- Developed engaging training materials, including instructional manuals, presentations, and hands-on activities, to facilitate effective learning and skill development
- Led interactive training sessions, ensuring participants gained practical experience in cocktail preparation, garnishing, and presentation while emphasizing adherence to industry standards and safety protocols
- Provided continuous feedback and individual coaching to participants, fostering their confidence and proficiency in mixing cocktails, handling bar tools, and delivering exceptional guest experiences
- Engage with patrons in a friendly and professional manner, providing recommendations, taking orders, and delivering an outstanding customer experience
Education
Bachelor of Arts - History
Washington State University
Vancouver06.2021
Skills
- Team Work Organization
- Multitasking
- Member Relationship Management
- Solution Development
- Product Knowledge
Accomplishments
- Achieved Top Performer for all 4 quarters in 2022
Languages
Spanish
Limited Working
Timeline
Member Relationship Officer
OnPoint Community Credit Union
01.2021 - Current
Bartender/Supervisor
Doubletree By Hilton
08.2019 - 12.2020
Bartender/Corporate Trainer
Texas Roadhouse
04.2013 - 07.2019
Bachelor of Arts - History
Washington State University
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