Christofer Patrick Paes

Enthusiastic Senior Customer Service Representative with more than twelve years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.

With an education in applied computing,computer science, and leadership.

• Completed in writing a python program to test my hypothesis’ if comment counts have a greater effect on views more than likes do
• In order to accomplish this task I had to gather the like count,view count, and titles of each video for particular chosen youtube channels, and the easiest way to do this was to use the youtubeAPI tool to gather the data, rather than using beautiful soup to scrape youtube
• Afterwards, I wrote some functions to compute the means of the views and likes
• While working for Catamaran and CVS I provided my feedback and knowledge of user interaction to assist in developing a more user friendly web and mobile application
• Assisted in code review and development of other programmers
• Other accomplishments:
• While working for various pharmacy benefit managers I developed the documentation needed to adjudicate particular insurance claims
• Awarded as the most productive employee at Catamaran, which saved countless dollars on labor and customer satisfaction rose in the company by 5% across my specific call center
• Awarded top collector as a debt collector for Global Recovery Group incorporated within the first two months, and collected over $30,000 regularly every month, and was awarded for MVE(most valuable employee) due to my outbound calling to generate incoming calls for not only myself,but for my teammates
• Awarded top seller for three consecutive months while working as a customer service/sales representative for Nissan/Infiniti, my conversion percentage was the highest in the center, and I was tied to more than 15 car sales almost every month
• Links are for the applications I wrote on my own and please view and download the applications: https://play.google.com/store/apps/details?id=com.MavericksUSA.Vigenere
• Cipher https://play.google.com/store/apps/details?id=mavericks.uSA.calculatordemohttps://play.google.com/store/apps/details?id=hello.hell.hel

I enjoy being outside, observing nature, playing with my dog, and exercising when I have the time.