Christoffer Basler

Certified Training General Manager

Buffalo Wild Wings

07.2009 - Current

Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets..
Selected and assigned instructors to conduct specific training programs.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Verified prepared food met standards for quality and quantity before serving to customers.
Motivated staff to perform at peak efficiency and quality.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
Controlled labor hours and inventory costs through hands-on management and proactive changes.
Collaborated with other departments to coordinate events and promotions.
Reviewed and approved employee schedules and timesheets.
Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.