Christoffer Coste
Orlando,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Operations Manager
JC Global Group
02.2021 - 01.2024
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Dispatch Manager
JC Global Group
01.2019 - 02.2021
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Reduced response times with effective dispatcher training and timely decision-making.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
Dispatch Supervisor
JC Global Group
01.2018 - 01.2019
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Enhanced team productivity by providing ongoing training and support to dispatch staff.
- Reduced response times with effective allocation of resources and prioritization of tasks.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Directed dispatching, routing, and tracking of 50 fleet vehicles.
Business Owner
Coste Transport LLC
01.2017 - 01.2018
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Developed a high-performing team through effective recruitment, training, and performance management.
Courier Contractor
LaserShip
10.2015 - 01.2017
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
- Maintained accurate records of all courier transactions, ensuring proper documentation for billing purposes.
- Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.
Education
Bachelor of Science - Business Administration
Unibe - Universidad Iberoamericana
Dominican Republic10.2012
High School Diploma -
Centro Educacional De Bonao
Dominican Republic05.2008
Skills
- Logistics Oversight
- Customer Service
- Incidents Management
- Transportation
- Supervisory Skills
- Warehouse Management Systems
- Transportation Management
- Shipping
- Time Management
- Teamwork
- Operational Planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
JC Global Group
02.2021 - 01.2024
Dispatch Manager
JC Global Group
01.2019 - 02.2021
Dispatch Supervisor
JC Global Group
01.2018 - 01.2019
Business Owner
Coste Transport LLC
01.2017 - 01.2018
Courier Contractor
LaserShip
10.2015 - 01.2017
Bachelor of Science - Business Administration
Unibe - Universidad Iberoamericana
High School Diploma -
Centro Educacional De Bonao
Awards
Amazon's Million Safe Mile Club
Assessments
- Customer focus & orientation, Proficient
- Attention to detail, Proficient
- Sales skills, Proficient
- Scheduling, Proficient
- Customer service, Proficient
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