Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through years of experience interviewing specialists, witnesses and claimants to compile information.
Hi, I’m
Christoffer Sterling
Winter Haven,FL
Summary
Overview
6
years of professional experience
1
Certificate
Work History
Statefarm Insurance
Claim Associate Express
11.2022 - 06.2023
Job overview
- Worked productively in fast-moving work environment to process large volumes of claims.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Followed up with customers on unresolved issues.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Maintained accurate and up-to-date records of claim information for future reference.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Investigated accidents or incidents to determine cause and extent of damages.
- Checked documentation for accuracy and validity on updated systems.
- Posted payments to accounts and maintained records.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Utilized specialized software to process incoming claims, enter data and generate reports.
BDS Connected Solutions, LLC
Elite Merchandising Specialist
08.2020 - 03.2022
Job overview
- Arranged merchandise in alignment with store planogram.
- Changed displays to reflect new promotions.
- Established strong vendor relationships to maintain and support business.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Educated employees on new merchandise during seasonal workshops.
- Led merchandise selection, pricing, planning and marketing.
MarketSource Inc
Mobile Manager
08.2019 - 08.2020
Job overview
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Continually maintained and improved company's reputation and positive image in markets served.
- Devised content strategy to effectively engage target audiences.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Wrote and distributed press releases to increase brand visibility.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Created and managed social media campaigns to increase brand engagement.
- Managed over 5+ Employees
Staples
Retail Sales Technology Associate
05.2019 - 08.2019
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Tested components and systems to evaluate performance and identify concerns.
- Tracked and recorded parts and labor costs related to each service call.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Maintained compliance with regulatory standards and safety requirements.
- Diagnosed and repaired problems with electrical and mechanical systems.
Belk
Sales Associate
10.2017 - 04.2019
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Lauderhill High SchoolFort Lauderdale, FL
High School Diploma
12.2014
University Overview
Polk State CollegeWinter Haven, FL
Bachelor of Applied Science in Information Technology from Computer Systems and Business Analysis
University Overview
Skills
- Microsoft Word
- Insurance Knowledge
- Florida] Claims Adjuster License
- Policy Investigations
- Claims Pro
- Minnesota] Non Residential Claims Adjuster License
- Michigan] Non Residential Claims Adjuster License
- Subrogation Expertise
- Authorize Payments
- Hail and Wind Damage Assessment
- Evidence Review
- Deductible Collection
- Claims Handling
- Excellent Customer Service Skills
- Answering Incoming Calls
- Verbal And Written Communication
- Customer Service Experience
- Retail Experience
- Retail Operations
Certification
Adjuster Pro Certification
Florida Resident Insurance - License
Minnesota Non-Resident Independent Adjuster License
Timeline
Claim Associate Express
Statefarm Insurance
11.2022 - 06.2023
Elite Merchandising Specialist
BDS Connected Solutions, LLC
08.2020 - 03.2022
Mobile Manager
MarketSource Inc
08.2019 - 08.2020
Retail Sales Technology Associate
Staples
05.2019 - 08.2019
Sales Associate
Belk
10.2017 - 04.2019
Lauderhill High School
High School Diploma
Polk State College
Bachelor of Applied Science in Information Technology from Computer Systems and Business Analysis
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