Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

Christon Hercules

Fort Lauderdale

Summary

Dynamic Licensed Insurance Agent, skilled in insurance verification and client education. Proven ability to enhance member experiences through active listening and effective sales techniques, resulting in increased client satisfaction. Adept at navigating CMS compliance and HIPAA guidelines while maximizing sales opportunities and fostering strong relationships.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

NationsBenefits
Miramar
08.2022 - Current
  • Help clients understand the various plan eligibility criteria, look at their circumstances, and recommend plans accordingly
  • Negotiate contracts or solicit applications related to health insurance
  • Use insurance expertise to explain the different plans in detail
  • Provide additional training and knowledge of CMS guidelines, computer systems, and tools, specific insurance products we represent, and the enrollment process
  • Contact leads promptly and appropriately as set forth by the Company
  • Manage and maintain a book of business within the health plan sales system
  • Taking daily inbound calls over the phone to individuals to discuss health plans
  • Talk about the benefits of healthcare programs offered by insurance companies
  • Comparing the client's eligibility to meet the Medicare requirements
  • Explain various policies' features, advantages, and disadvantages to promote sales
  • Calculate premiums and establish payment methods
  • Support, develop, and maintain relationships with all customers
  • Utilize necessary resources and navigate systems efficiently to verify and provide accurate information to prospects
  • Ability to remain confidential with all proprietary information
  • Follow all NationsBenefits, HIPAA, and MCO / Medicare guidelines
  • Performs additional duties as assigned by Management based on business demands
  • Complete training and other learning opportunities to expand knowledge of the company and position
  • Attend meetings, seminars, and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts

Member Experience Advisor

Nations Benefits
Plantation
09.2021 - 08.2022
  • Respond swiftly and courteously to all potential customer inquiries
  • Utilize interpersonal skills to establish a strong relationship that allow for direct probing to uncover the member's needs
  • Resolve member inquiries at the first point of contact
  • Utilize effective sales techniques to influence the member to take action
  • Ability to learn product portfolio quickly and discuss options and features in detail
  • Provide knowledge and in-depth advice for hearing loss and hearing aids
  • Educate members on products or services that will enhance their quality of life
  • Show empathy both in word choice and intonation to all Members
  • Strong ability to offer a sales rebuttal that address a member's objections and in turn present solutions
  • Ability to remain confidential with all proprietary information
  • Competitive and self-motivated

Store Operation Manager

Lauderhill supermart inc.
Lauderhill
10.2015 - 01.2022
  • Drafting and facilitating employee work force management to ensure proper staffing based on business needs.
  • Spear headed a cross training initiative which promotes all employees to becoming an asset to the company.
  • Hiring and training team members, setting quotas, evaluating and adjusting performance, and developing processes that drive sales.
  • Leading sales teams to reach sales targets.
  • Ability to delegate responsibilities.
  • Fostering a cohesive work environment through employee engagement.
  • Promote continued education and training to cultivate employees professional skills set.
  • Contribute to the growth of the business by using insights and analytics to make data-driven decisions.
  • Strategic thinking and planning skills to implement sales plans.
  • Excellent verbal, and written communication skills.
  • Work with other team members and leaders to ensure a high-quality customer experience.
  • Compile customer receipts and monitor incoming and outgoing cash flow.
  • Ability to work independently and as an active member of a team.
  • Advanced computer skills.
  • Diffusing conflict using conflict resolution skills to deal with customer complaints.
  • Exceeding company weekly quotas
  • Handling transactions/Processing payments
  • Identifying customers' needs, clarify information, research every issue and providing solutions
  • Meet personal/team qualitative and quantitative targets
  • Build sustainable relationships and engage customers by taking the extra mile
  • Respond to customers with knowledge and empathy
  • Product knowledge, including features and benefits
  • Count cash drawers and make bank deposits.
  • Accepts other special projects as assigned.
  • Increased profits through effective sales training and troubleshooting profit loss areas.

Customer Service Agent

CenTrek Transportation
Fort Lauderdale
01.2019 - 09.2021
  • Respond to inquiries and requests via telephone and email in a timely fashion
  • Document inquiries, requests, resolutions, and follow-up tasks
  • Escalate inquires and requests to appropriate channels where applicable
  • Display a courteous and empathetic attitude
  • Perform research to answer inquiries and requests
  • Coordinate and schedule transportation
  • Verify and update patient demographics for record keeping
  • Address all complaints received with impeccable accuracy and attention to detail
  • Communicate with vendors via telephone and email
  • Diffusing conflict using conflict resolution skills to deal with customer complaints.
  • Identifying customers' needs, clarify information, research every issue and providing solutions
  • Advanced computer skills.

Store Clerk

Lauderhill supermart inc.
Lauderhill
01.2012 - 09.2015
  • Provided an elevated customer experience to generate a loyal clientele.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Alerted customers to upcoming sales events and promotions.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Built relationships with customers to increase likelihood of repeat business.

Education

High School Diploma -

Atlantic Technical College
Coconut Creek, FL
01.2012

Skills

  • Recruiting and employee evaluation
  • Store and retail management
  • Insurance verification and sales
  • Budgeting and profit & loss
  • Cash handling and merchandising
  • Active listening and communication
  • Plan eligibility assessment
  • Product knowledge and sales techniques
  • Payroll management
  • CMS compliance and HIPAA
  • Policy feature explanations
  • Client education
  • Sales maximizing

Certification

  • 2-40 Health Insurance License, 08/01/22, Present
  • Health Insurance License, Present

Additional Information

Quick learner, Self-motivated, MS Office Suite (MS Word) Operating Systems: MS Windows and other software, Data Entry, Customer Service, Cash Handling, Answering Phones, Active listening, Communication, Computer skills, Interpersonal skills, Leadership, Management skills, Problem-solving, Time management, Transferable skills, Dependability, Teamwork, Critical thinking, Adaptability, Organization

Personal Information

Authorized To Work: US

Timeline

Licensed Insurance Agent

NationsBenefits
08.2022 - Current

Member Experience Advisor

Nations Benefits
09.2021 - 08.2022

Customer Service Agent

CenTrek Transportation
01.2019 - 09.2021

Store Operation Manager

Lauderhill supermart inc.
10.2015 - 01.2022

Store Clerk

Lauderhill supermart inc.
01.2012 - 09.2015

High School Diploma -

Atlantic Technical College

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