Summary
Overview
Work History
Education
Skills
Timeline
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Christon Smith

Waterbury,CT

Summary

Passionate about ensuring company success and growth. Great member service representative motivated to maintain excellent member service to contribute to lasting success of the company.

Overview

30
30
years of professional experience

Work History

EWS Ecom Support

Costco Wholesale
09.2022 - Current
  • Managed timely and effective replacement of damaged or missing products.
  • Assisted members in navigating company website and placing online orders, improving overall user experience.
  • Resolved member complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both members and the company alike.
  • Investigated and resolved service and delivery concerns.
  • Provided excellent member care by responding to requests, assisting with product selection, price adjustments and billing questions.
  • Was part of the EWS support line as a SME (subject matter expert) to help other work at home agents find ways to effectively help members

Cashier

Costco Wholesale
06.2019 - Current
  • Performed cash, card and check transactions to complete member purchases.
  • Responded promptly to requests for assistance, and member inquiries.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Encouraged members to make additional purchases by highlighting the benefits of executive membership and the Citi Visa.
  • Promoted store promotions and incentive programs.
  • Help with Visa table, E-blocks , upgrades, member email focus and auto renew focus.

Certified Pharmacy Technician

Costco Wholesale
07.1994 - 06.2019
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
  • Systematic approach to return in date medication to reduce company loss

Education

No Degree - Chemistry

Southern Connecticut State University
New Haven, CT

No Degree - Chemistry/Pre-pharmacy

University of Connecticut
Waterbury, CT

High School Diploma -

Cheshire High School
Cheshire, CT
06.1993

Skills

  • Ability to work independently and efficiently
  • Great member service
  • Quick and eager to learn new tasks
  • Great at multi-tasking

Timeline

EWS Ecom Support

Costco Wholesale
09.2022 - Current

Cashier

Costco Wholesale
06.2019 - Current

Certified Pharmacy Technician

Costco Wholesale
07.1994 - 06.2019

No Degree - Chemistry

Southern Connecticut State University

No Degree - Chemistry/Pre-pharmacy

University of Connecticut

High School Diploma -

Cheshire High School

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Christon Smith