Christoper Smith
Ardmore,OK
Summary
Knowledgeable and dedicated customer service professional with experience in Tech and IT industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
ROI Solutions Inc.
Ardmore, Oklahoma
06.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Insurance Agent
Alorica
Rockford, Illinois
08.2021 - 12.2021
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Helped to troubleshoot minor issues in our local network
- Helped a few people through AD to achieve their passwords or login information
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Team Lead
Academy Sports + Outdoors
Ardmore, Oklahoma
06.2019 - 04.2021
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Helped troubleshoot issues from hardware level to network issues.
Line Cook
Brandy'S Restaurant & Bakery
Flagstaff, Arizona
03.2014 - 07.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Education
High School Diploma -
Coconino High School
Flagstaff, AZ06.2018
Skills
- Customer Data Confidentiality
- Interpretation and Translation Services
- POS Systems and Ordering Platforms
- Call Documentation
- LDAP
- Azure Cloud (1 Year)
- Customer Service (5 years)
- Hardware Support
- Experience with Active Directory
- Experience working with Hybrid Network infrastructure
- Hardware and Logical troubleshooting
Timeline
Customer Service Representative
ROI Solutions Inc.
06.2022 - Current
Insurance Agent
Alorica
08.2021 - 12.2021
Team Lead
Academy Sports + Outdoors
06.2019 - 04.2021
Line Cook
Brandy'S Restaurant & Bakery
03.2014 - 07.2018
High School Diploma -
Coconino High School
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