Christoper Tabernilla
Las Vegas,NV
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Analyst
Axos Bank
10.2022 - Current
- Collaborated with stakeholders to identify business needs and data sources.
- Developed customized 22 reports, summarizing and presenting data in visually appealing format.
- Generated ad-hoc reports to evaluate specific business requirements.
- Provided technical support for troubleshooting analytics and reporting issues.
- Created 16 dashboards to monitor and track key performance indicators.
- Generated standard and custom reports to provide insights into business performance.
- Implemented business intelligence solutions to increase operational efficiency.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Completed 11 Business Process Analysis relevant to operational success
Technical Support Specialist
ModSquad
06.2020 - 09.2022
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Documented support interactions for future reference.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Promoted efficiency among departments with prompt resolution of system issues.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted with updating technical support best practices for use by team.
- Used ticketing systems to manage and process support actions and requests.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Assisting and advising Premium and Enterprise customers of Vimeo.com on live chat, phone, and via e-mail using Zendesk and Jira within contracted SLAs with focus on one-touch solutions.
Retail Manager
NewWimax LLC
03.2014 - 02.2020
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Trained new employees on proper protocols and customer service standards.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
Sales Associate Specialist
New Wimax
02.2013 - 02.2014
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed and maintained strong working relationships with professionals within assigned territory.
Store Manager of Operations
T-Mobile
10.2011 - 04.2012
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased sales by 28% with special displays and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Professional Certification - Data Science And Analytics
University of Nevada - Las Vegas
Las Vegas, NV12.2022
Bachelor of Science - Management Information Systems
Philippine School of Business Administration
Quezon City Philippines03.2004
Skills
- Business Processes and Procedures
- Process Flow Diagram Creation
- Regulatory Reporting Requirements
- Business Process Mapping
- Business Software Applications
- Data and Analytics
- Process Optimization
- Pivot Tables
- Presentations and Decks
- Trend Data Analysis
Certification
- CBAP - Certified Business Analysis Professional
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Timeline
Business Analyst
Axos Bank
10.2022 - Current
Technical Support Specialist
ModSquad
06.2020 - 09.2022
Retail Manager
NewWimax LLC
03.2014 - 02.2020
Sales Associate Specialist
New Wimax
02.2013 - 02.2014
Store Manager of Operations
T-Mobile
10.2011 - 04.2012
Professional Certification - Data Science And Analytics
University of Nevada - Las Vegas
Bachelor of Science - Management Information Systems
Philippine School of Business Administration
Similar Profiles
Nathan MuirNathan Muir
Strategic Planning Intern at Axos BankStrategic Planning Intern at Axos Bank
Selina DamSelina Dam
Payroll Specialist at Axos BankPayroll Specialist at Axos Bank
Robert DavisRobert Davis
Senior Vice President Human Resources at Axos BankSenior Vice President Human Resources at Axos Bank
Darian LitifDarian Litif
AVP, Customer Service at Axos BankAVP, Customer Service at Axos Bank
Shauna HallahanShauna Hallahan
Paralegal at Fuller Law PracticeParalegal at Fuller Law Practice