Results-driven bilingual professional with expertise in sales, customer satisfaction, construction, and team leadership. Proven ability to exceed targets, solve problems, and foster strong relationships. Skilled communicator and team player with experience managing logistics, delivering excellent service, and ensuring operational excellence. Ready to deliver exceptional results in a dynamic environment.
• Defined project goals, scope, and deliverables in collaboration with senior management and stakeholders, ensuring alignment with business objectives.
• Developed and shared comprehensive project plans with clients and team members to streamline execution.
• Led and coordinated project teams, ensuring milestones were achieved and quality standards consistently upheld.
• Monitored project progress through measurable milestones and prepared detailed status reports to ensure timely completion.
• Communicated proactively with stakeholders to address project status, potential issues, and risks, fostering transparency and collaboration.
• Managed project budgets and forecasts to ensure financial goals were met within approved allocations.
• Identified and mitigated project risks throughout the project lifecycle, minimizing disruptions and enhancing efficiency.
• Conducted post-project evaluations to analyze successes and failures, driving continuous improvement for future initiatives.
• Supervised and facilitated physical education classes in both indoor and outdoor settings, ensuring student safety and engagement.
• Monitored student participation to ensure activities were appropriate for their skill levels, reducing the risk of injuries.
• Promoted enthusiasm for sports by introducing new athletic activities and encouraging teamwork.
• Evaluated student progress throughout the academic year and provided actionable feedback for improvement.
• Communicated student performance and development to parents during scheduled meetings, offering detailed progress reports.
• Coached and trained school sports teams, achieving competitive success at the national level.
• Delivered exceptional dining experiences by greeting guests warmly, assisting with menu selections, and providing prompt and courteous service.
• Assisted customers in selecting food and drink options by recommending popular menu items and pairing beverages, increasing guest satisfaction.
• Maintained a clean and organized dining environment by setting tables, restocking supplies, and adhering to sanitation and safety standards.
• Ensured compliance with food safety and alcohol beverage regulations to protect both guests and the establishment.
• Proactively addressed guest needs, including refilling beverages and handling special requests, contributing to a seamless dining experience.
• Managed financial transactions accurately, including processing payments, issuing invoices, and providing correct change, contributing to smooth daily operations.
• Promoted repeat business by fostering a positive atmosphere and thanking guests for their patronage.
Customer Service & Satisfaction: Exceptional ability to build relationships and manage customer journeys
Construction Expertise: Site logistics, safety compliance, and equipment management
Sales Acumen: Product knowledge, upselling, and CRM proficiency
Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint), Slack, and CRM systems
Languages: Fluent in Spanish and English
Soft Skills: Active listening, time management, problem-solving, and negotiation