JESSICA QUILES
Orlando,FL
Summary
Talented Food preparation professional with 5+ years food service experience in all types of restaurant facilities. Meticulous supervisor, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes customer service and restaurant management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Kitchen Supervisor
Buffalo Wild Wings
Orlando, Florida, United States
08.2015 - 03.2017
- Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.
- Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.
- Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
- High Volume Production Line Cook
- Volume Production Capability
Customer Service Associate
Wyndham Vacation Resorts
Kissimmee, Florida, United States
01.2014 - 07.2015
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Asked open-ended questions to assess customer needs.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Answered high volume calls per day by addressing customer inquiries, solving problems and providing new promotional information.
- Reviewed account information and charges with guests during check-out.
- Developed all process controls and metrics for daily management of the Call Center.
Operation Supervisor
Steak 'n Shake
Orlando, Florida, United States
09.2009 - 01.2015
- Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
- Supervised kitchen staff of 20 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
- Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
Teller Supervisor
Orlando Financial Services
Orlando, Florida, United States
03.2007 - 10.2008
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Coordinated daily cash reconciliation at a high-volume location.
- Handled various accounting transactions.
Education
High School Diploma - undefined
Everest University
2010
Skills
- Multilingual in Spanish/English
- Food regulation compliance
- Extensive food/beverage knowledge
- Proficient in customer service
- Supply ordering ability
- Kitchen management
Certification
- Professional Bartending School: TAM (Techniques of Alcohol Management), Nationally Certified
Timeline
Kitchen Supervisor
Buffalo Wild Wings
08.2015 - 03.2017
Customer Service Associate
Wyndham Vacation Resorts
01.2014 - 07.2015
Operation Supervisor
Steak 'n Shake
09.2009 - 01.2015
Teller Supervisor
Orlando Financial Services
03.2007 - 10.2008
High School Diploma - undefined
Everest University
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