Christopfer Simon Palanca
San Antonio,TX
Summary
Customer-oriented Bartender offering 10-year background preparing and serving alcoholic drinks. Dutiful Cash Handler brings special focus to customer experience and customer relationship management. Thoroughly versed in running money-handling transaction systems to streamline checkout process. Proficient support for refunds, exchanges, inventorying and loss-control. Offers informational resources regarding offers and promotions to incentivize add-on sales. Versed in maintaining a professional bar and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. As well as a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers.
Overview
12
12
years of professional experience
Work History
Server
Applebee's Neighborhood Grill & Bar
12.2023 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Answered customers' questions, recommended items, and recorded order information.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Dave & Buster's
09.2023 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Served food and beverages promptly with focused attention to customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales significantly by upselling higher-end products to customers.
Lead Bartender/Mixologist
Hilton Palacio Del Rio
02.2023 - 07.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Lead Server and Mixologist
Chicken N Pickle
01.2021 - 07.2023
- Obtain knowledge and know how of Aloha POS system
- Help assist guests with Knowledgeable information regarding property and food and drink items
- Suggest food items and seasonal drinks
- Give information on upcoming promotions and events
- Help redirect guests to proper employees regarding pickle ball or other yard activities
- Trained new employees to perform duties.
- Assist other employees with any property issues or guests questions that may occur
- Make sure bar is well stocked with liquors and beers and make sure all food labels on garnishes and mixers are up-to-date and not expired
- Being able to multi-task during peak hours and stay calm and collective while assisting guests
- Work collectively with BarBack to help maintain a well stocked and functioning bar
- Stay up-to-date on drinks and cocktails as well as up-to-date on rotating beers and being able to upsell on top shelf liquors
- Communicate with guests and being able to help with any questions that may be asked.
- Managed opening and closing duties to facilitate restaurant operations.
- Worked with management to coordinate special functions and events.
- Provided exceptional service to high volume of daily customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Attended meetings to learn and share information and find ways to enhance customer dining experience.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Interacted and engaged with patrons to promote friendly environment.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Calculated charges, issued table checks and collected payments from customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Verified legal drinking age before serving beer, wine and liquor to comply with state law.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Delivery Driver
5061 Logistics
12.2022 - 01.2023
- Inspect vehicle before load out and make sure vehicle is functional and road ready
- Load totes and overflow packages that weigh up to 50lbs
- Into vehicle
- Arrive and deliver packages to designated stops in timely manner and deliver packages with care
- Stay in contact with dispatcher and driver support whenever needed
- Always drive around with safety first in mind always being mindful of surroundings
- Return to station at end of shift to return any packages left undelivered or damaged or picked up
- Do final inspection of vehicle at night before ending shift.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Utilized street maps to plan and determine most efficient routes.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Kept accurate logs of all deliveries and trips.
Customer Service Representative
Accenture / Prudential Insurance
06.2022 - 11.2022
- Help assist customers with filling Disability claims for short term or long term
- Help assist customers with product and services knowledge and help transfer customers to proper department
- Being able to work in a critical thinking environment
- Had to work in a multifunctional work environment involving a CPU and 3 monitors
- Being able to multitask while on phone calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Production Line and Bottling
Seersucker Distillery
06.2020 - 11.2020
- Monitored machinery in operation to identify concerns and make corrections or report complex problems
- Supported machine operators in setup and operations of production equipment resulting in efficient runs
- Supported current production needs by moving items between equipment, conveyors, and loading areas
- Assist in maintaining and cleaning of machinery while also making sure work areas are cleaned and materials are also well maintained.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Adjusted equipment to maintain optimal performance.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Monitored production line, watching for pile-ups or jams.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
Security and Surveillance Operative
Security Partners
10.2018 - 05.2020
- Video monitoring of commercial and residential properties, notifying customers when alarms are triggered
- Ensure that customers are safe and secure and provide assistance by notifying authorities if necessary
- Assisting customers with any inquiries that they require in order to have knowledge on their security system and take full advantage of its benefits
- Assisting technicians when installation or repair is done in order to guarantee that receivers are working properly
- Prepared to resolve any customer grievance with professionalism
- Receiving In-bound calls and answering with courteous responses to questions with near perfect knowledge on set question to give best solution to problem
- Basic computer skills with home row keys.
Lead Customer Service Representative
Corner Store
10.2016 - 08.2017
- Servicing customers as they arrive in the store, assisting them with consumer items they need
- Maintaining cleanliness and order in the entire store and making sure it well merchandise at all time
- Completing sale transaction and process payments by operating register
- Filing report and accounting all cash before the shift is finish
- Making sure all Lotto Tickets are stocked and counted
- Cleaning and stocking restrooms
- Server and Customer Service
BarBack/Mixologist
TopGolf
01.2015 - 02.2016
- Ensure lounge is in excellent condition, Well-kept and maintained to meet code compliance
- Keeping all glassware clean and prepare for use
- Keeping a well stock inventory of assorted brew and wine for consumption
- Able to multi-task and overcome demands of a fast paced environment to deliver service to a variety of clientele with pleasure.
- Crafted in-house made syrups, tinctures and specialty bar ingredients.
- Prepared new garnishes, juices and other perishables daily.
- Used POS system to input orders, create checks and issue receipts.
- Greeted guests with friendliness and professionalism.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Arranged bottles and glasses behind bar to make attractive displays.
Customer Sales Representative
Rack Room Shoes
08.2013 - 01.2014
- Assisting customers with any inquiries with the product they are searching for and present it to them and suggest similar or better items for them to have options
- Maintaining a well stock and organize shelves for easy access by customers and keeping the store clean at all times
- Complete sale transaction and process payments by operation register.
Photo Department Lab Technician/ Register Operative
Walgreens Inc
07.2012 - 01.2013
- Goals: To widen my experience and gain knowledge in the profession that I am involved by working hard as an individual and a team player being fair and honest with the people I interact, using this as a tool to advance my career for a better future
- Processing and organizing photo orders for immediate fulfillment in order to meet and deliver on a timely manner
- Maintain order and cleanliness in the photo lab area at all times
- Complete sale Transaction and process payments by operating register.
Education
Some College (No Degree) - Biology/ Business Management
Northeast Lakeview College
Universal City, TXHigh School Diploma -
William Howard Taft High School
San Antonio, TX06.2012
Skills
- New Hire Training
- Transactions and Cash Handling
- Customer Service
- Sales Expertise
- Proficient in Mixology
- Excellent Judgment
- Extensive Beer Knowledge
- Wine and Liquor Expertise
- Suggestive Selling
- Marketing and Sales Experience
- Cocktail List Development
- Menu Memorization
- Engaging Personality
- Responsible Alcohol Service
- Outgoing Personality
- Sales and Marketing
- Health Codes Compliance
- Handling Difficult Customers
- Inventory
- Performance Improvement
- Cash Register Operation
- Order Management
- Safe Serving Knowledge
- Complex Problem-Solving
- Maintaining a Clean Bar
- Food Service
- Service-Oriented Mindset
- Basic Accounting
- Staff Management
- Outstanding Customer Service
- Order Accuracy
- High-Energy and Stamina
- Hospitality Service Expertise
- Billing and Payment Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
Applebee's Neighborhood Grill & Bar
12.2023 - Current
Server
Dave & Buster's
09.2023 - Current
Lead Bartender/Mixologist
Hilton Palacio Del Rio
02.2023 - 07.2023
Delivery Driver
5061 Logistics
12.2022 - 01.2023
Customer Service Representative
Accenture / Prudential Insurance
06.2022 - 11.2022
Lead Server and Mixologist
Chicken N Pickle
01.2021 - 07.2023
Production Line and Bottling
Seersucker Distillery
06.2020 - 11.2020
Security and Surveillance Operative
Security Partners
10.2018 - 05.2020
Lead Customer Service Representative
Corner Store
10.2016 - 08.2017
BarBack/Mixologist
TopGolf
01.2015 - 02.2016
Customer Sales Representative
Rack Room Shoes
08.2013 - 01.2014
Photo Department Lab Technician/ Register Operative
Walgreens Inc
07.2012 - 01.2013
Some College (No Degree) - Biology/ Business Management
Northeast Lakeview College
High School Diploma -
William Howard Taft High School
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