Highly accomplished and results-driven leader with 13 years of experience in management within the retail industry. Possesses a proven track record in effectively overseeing Human Resources, operations, and loss prevention functions. Demonstrates strong expertise in driving operational efficiency, optimizing productivity, and ensuring compliance with company policies and procedures. Adept at developing and leading high-performing teams, fostering a positive work environment, and effectively managing employee relations. Skilled in implementing strategic initiatives to enhance customer satisfaction, increase sales, and improve profitability. Proficient in utilizing data and analytics to make informed business decisions. Possesses excellent communication, negotiation, and problem-solving abilities. Committed to delivering exceptional results and exceeding organizational objectives.
· Led the shipping and receiving team to ensure accurate and effective processing of all incoming and outgoing merchandise.
· Monitored operational processes to minimize unnecessary loss and created and executed plans for shrinkage control as needed.
· Planned for and managed the annual inventory process, delivering strong results.
· Monitored payroll and expenses to achieve annual expense and contribution goals.
· Ensured store compliance with loss prevention policies and procedures and conducted internal investigations as necessary in partnership with Corporate Loss Prevention.
· Led full-cycle recruiting for the store, maintaining appropriate staffing within the payroll budget.
· Conducted new hire orientation for all new associates and ensured their understanding of role expectations.
· Executed administrative Human Resource tasks related to changes in associate data through HRIS functions.
· Developed a high-performing team of associates through teaching, coaching, and providing actionable feedback to drive performance.
· Assessed associate performance consistently and objectively.
· Oversaw the execution of on-the-job training for new associates in collaboration with other store leaders.
· Effectively communicated key information to associates, such as product knowledge and new store promotions, and ensured compliance with company expectations.
· Led and managed all aspects of the accessory department, including product development, sourcing, production, and distribution. –
· Developed and executed strategic plans to drive sales and profitability of accessory products. - Conducted market research and competitor analysis to identify trends and opportunities in the accessory market.
· Collaborated with cross-functional teams including design, marketing, and sales to develop and launch new accessory products.
· Oversaw product lifecycle management, from concept to end-of-life, ensuring timely product launches and smooth transitions.
· Managed vendor relationships, negotiating pricing, terms, and contracts to optimize profitability and product quality.
· Analyzed sales data and customer feedback to make data-driven decisions on product assortment, pricing, and promotions.
· Coordinated with supply chain and logistics teams to ensure timely delivery and availability of accessory products.
· Trained and mentored a team of accessory associates, providing guidance and support in product knowledge and sales techniques.
· Maintained strong relationships with key stakeholders, including retail partners, to drive business growth and maximize sales opportunities.
· Developed and implemented strategies to achieve departmental goals and targets.
· Managed a team of employees, providing guidance, training, and support to ensure high performance and productivity.
· Monitored and analyzed sales data and KPIs to identify areas for improvement and drive sales growth.
· Collaborated with cross-functional teams, including merchandising, marketing, and inventory management, to optimize product assortment and maximize customer satisfaction.
· Implemented effective visual merchandising strategies to enhance the presentation and appeal of the department.
· Conducted regular performance evaluations and provided feedback to team members to support their professional development.
· Ensured compliance with company policies, procedures, and standards, including visual merchandising guidelines and inventory management protocols.
· Fostered a positive and inclusive work environment, promoting teamwork, open communication, and a customer-centric mindset.
· Managed inventory levels and implemented inventory control measures to minimize stock discrepancies and maximize profitability.
· Contributed to long-term business growth by delivering exceptional merchandising and customer service support within the Converse Outlet Store.
· Ensured consistent execution of operating and merchant standards.
· Responsible for opening and closing the store according to operating procedures.
· Collaborated with the Store Manager to oversee visual merchandising, promotions, and markdowns, ensuring compliance with guidelines and timelines.
· Implemented shipment standard processes and policies.
· Cross-trained employees in various operational areas, including footwear, apparel, equipment, cashiering, and back of the house.
· Demonstrated the STARS MANTRA daily as a Converse Brand Ambassador.
· Effectively communicated financial objectives and critical metrics, including daily goals and hourly readings.
· Mentored and motivated team members to achieve set goals.
· Assisted in delivering the Financial Budget, contributing to the store's overall financial performance.
· Enhanced efficiency for critical sales, revenue, and shrinkage metrics, including conversion rates, UPT, and ADPTs.