Christoph Clayton

· Led the shipping and receiving team to ensure accurate and effective processing of all incoming and outgoing merchandise.

· Monitored operational processes to minimize unnecessary loss and created and executed plans for shrinkage control as needed.

· Planned for and managed the annual inventory process, delivering strong results.

· Monitored payroll and expenses to achieve annual expense and contribution goals.

· Ensured store compliance with loss prevention policies and procedures and conducted internal investigations as necessary in partnership with Corporate Loss Prevention.

· Led full-cycle recruiting for the store, maintaining appropriate staffing within the payroll budget.

· Conducted new hire orientation for all new associates and ensured their understanding of role expectations.

· Executed administrative Human Resource tasks related to changes in associate data through HRIS functions.

· Developed a high-performing team of associates through teaching, coaching, and providing actionable feedback to drive performance.

· Assessed associate performance consistently and objectively.

· Oversaw the execution of on-the-job training for new associates in collaboration with other store leaders.

· Effectively communicated key information to associates, such as product knowledge and new store promotions, and ensured compliance with company expectations.

· Led and managed all aspects of the accessory department, including product development, sourcing, production, and distribution. –

· Developed and executed strategic plans to drive sales and profitability of accessory products. - Conducted market research and competitor analysis to identify trends and opportunities in the accessory market.

· Collaborated with cross-functional teams including design, marketing, and sales to develop and launch new accessory products.

· Oversaw product lifecycle management, from concept to end-of-life, ensuring timely product launches and smooth transitions.

· Managed vendor relationships, negotiating pricing, terms, and contracts to optimize profitability and product quality.

· Analyzed sales data and customer feedback to make data-driven decisions on product assortment, pricing, and promotions.

· Coordinated with supply chain and logistics teams to ensure timely delivery and availability of accessory products.

· Trained and mentored a team of accessory associates, providing guidance and support in product knowledge and sales techniques.

· Maintained strong relationships with key stakeholders, including retail partners, to drive business growth and maximize sales opportunities.

· Developed and implemented strategies to achieve departmental goals and targets.

· Managed a team of employees, providing guidance, training, and support to ensure high performance and productivity.

· Monitored and analyzed sales data and KPIs to identify areas for improvement and drive sales growth.

· Collaborated with cross-functional teams, including merchandising, marketing, and inventory management, to optimize product assortment and maximize customer satisfaction.

· Implemented effective visual merchandising strategies to enhance the presentation and appeal of the department.

· Conducted regular performance evaluations and provided feedback to team members to support their professional development.

· Ensured compliance with company policies, procedures, and standards, including visual merchandising guidelines and inventory management protocols.

· Fostered a positive and inclusive work environment, promoting teamwork, open communication, and a customer-centric mindset.

· Managed inventory levels and implemented inventory control measures to minimize stock discrepancies and maximize profitability.

· Contributed to long-term business growth by delivering exceptional merchandising and customer service support within the Converse Outlet Store.

· Ensured consistent execution of operating and merchant standards.

· Responsible for opening and closing the store according to operating procedures.

· Collaborated with the Store Manager to oversee visual merchandising, promotions, and markdowns, ensuring compliance with guidelines and timelines.

· Implemented shipment standard processes and policies.

· Cross-trained employees in various operational areas, including footwear, apparel, equipment, cashiering, and back of the house.

· Demonstrated the STARS MANTRA daily as a Converse Brand Ambassador.

· Effectively communicated financial objectives and critical metrics, including daily goals and hourly readings.

· Mentored and motivated team members to achieve set goals.

· Assisted in delivering the Financial Budget, contributing to the store's overall financial performance.

· Enhanced efficiency for critical sales, revenue, and shrinkage metrics, including conversion rates, UPT, and ADPTs.