Christophe Jean
Mt. Vernon,NY
Summary
Enthusiastic sales associate with proven interpersonal communication skills and solid history of success with customers. Boosts sales and generates new revenue streams with prospecting and negotiation skills Successful background consistently surpassing targets.
Overview
5
5
years of professional experience
Work History
Sales Advisor
Best Buy
Hartsdale, NY
10.2020 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Moderate cash handling skills of $10,000-$20,000 on weekly basis, holidays and sales.
- Handle approximately 100 customer transactions and more on daily basis. Holiday & Peak seasons handle over 200 customer transactions.
- Used cash and POS system to promptly and accurately fulfill customer orders.
- Provide quality control & perform daily auditing and reporting for missing items regarding online purchases.
- Processed customer sales transactions, product returns and exchanges utilizing cash and credit card processing.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
Supervisor
Century 21 Department Stores
Yonkers, NY
05.2018 - 12.2020
- Managed and provided ongoing training and mentorship to team of 10 cashiers to ensure customer service standards are met.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Performed daily reconciliation of sales associates cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Reported and resolved total of 20-80 cash discrepancies.
- Successfully managed high volumes of client-facing interactions and established strong rapport with all customers.
- Handled customer complaints when escalated, resolved issues and adjusted policies to meet changing needs.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Interviewed, hired and trained new employees for production positions.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Returned change and currency and processed debit and credit card payments with 95% accuracy rate.
- Boosted sales rates 95% checking for and locating requested items in inventory system.
Cashier / Sales Associates
Century 21
09.2017 - 05.2018
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Moderate cash handling skills of $10,000-$20,000 on weekly basis, holidays and sales.
- Handle approximately 100 customer transactions and more on daily basis. Holiday & Peak seasons handle over 200 customer transactions.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Maintained excellent attendance record, consistently arriving to work on time.
- Helped customers complete purchases, locate items and join reward programs
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Maintained cash drawer of $[Amount] or more per shift
- Worked closely with shift manager to solve problems and handle customer concerns
Education
Master of Science - Accounting
Monroe College
The Bronx, NY2023
BBA - Accounting
Baruch College of The City University of New York
New York, NY05.2021
Skills
- Cash handling
- Quality Control
- Payment Processing
- Customer Service
- Problem Solving
- Upselling strategies
- Staff Training
- Systems and software programs
- Proficient in Microsoft Office Suite
- Knowledgeable in QuickBooks
- Discrepancy Resolution
- Network development
Languages
French
English
Volunteer & Special Projects
Westchester Community College, Valhalla, NY
Volunteer - College Connection Ambassador 2017- Current
- Assist 10-15 new and transfer students on a daily basis on their next steps for college placement.
- Assist with admissions process, financial aid process and obstacles that arose.
- Planned grade-specific events for parents to address specific needs of academic year.
- Built and maintained relationships with college admissions offices.
- Taught students to navigate college applications process.
CUNY Baruch College, New York, NY
Special Projects - Data Analyst - Information Technology Auditor - 2020
- Assessed and upgrade the servers’ databases/software's, verified that they were patched, and actively monitored for virus infections. (Windows 7 to Windows 10)
- Collaborated with a team of 5 people to identify and optimized system and platform performance capabilities in most efficient, practical way possible.
- Identified, analyzed and interpreted trends or patterns in complex data sets by finding correlations and visualizing with reports/charts and sent to senior leadership. (Microsoft Excel & Outlook)
- Developed and presented weekly report to IT department based on remediation activities.
- Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers.
- Optimized system and platform performance capabilities in most efficient, practical way possible.
CUNY Baruch College, New York, NY
Leadership - Accounting Society - Planning Committee Member 2017- 2018
- Provided additional oversight to committee board presenting KPMG, EY, PWC, and Eisner Amper professional firms.
- Collaborated with the event coordinator and committee on a bi-weekly basis to prepare for upcoming events with marketing materials, company recruitment and introducing firms to faculty and students.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Delivered leadership to committee board team dedicated to driving ambitious targets with well-orchestrated plans.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Timeline
Sales Advisor
Best Buy
10.2020 - Current
Supervisor
Century 21 Department Stores
05.2018 - 12.2020
Cashier / Sales Associates
Century 21
09.2017 - 05.2018
Master of Science - Accounting
Monroe College
BBA - Accounting
Baruch College of The City University of New York