Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christophe Mays

San Antonio,Texas

Summary

Proven Prep Chef at Postino Wine Cafe, adept in food preparation and equipment sanitation, enhanced kitchen efficiency by streamlining processes. Skilled in knife and cutting techniques, I significantly reduced food waste, ensuring compliance with health regulations. My strong time management and teamwork fostered a positive working environment, contributing to consistently high food quality and presentation. Orderly multitasker committed to maintaining clean and organized work areas for food prep and storage. Provides active support to cooks by sanitizing equipment and tools, monitoring food portions and filling containers for take-out requests. Eager to help new staff members develop quick, clean workflows without sacrificing service quality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Prep Chef

Postino Wine Cafe
03.2024 - 09.2024
  • Contributed to a positive working environment through effective communication and teamwork practices.
  • Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
  • Maintained high standards of food quality and presentation through consistent adherence to recipes and plating guidelines.
  • Reduced food waste by implementing proper storage techniques and inventory management systems.
  • Ensured compliance with all health department regulations, resulting in consistently passing inspections with flying colors.
  • Continuously improved culinary skills through ongoing training opportunities, staying current on industry trends and best practices.
  • Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
  • Exhibited flexibility in adapting to menu changes and special event preparations as needed, ensuring a seamless dining experience for all guests involved therein.
  • Operated various kitchen equipment safely and effectively, minimizing accidents and downtime.
  • Participated in regular staff meetings to discuss areas of improvement, leading to increased overall performance levels within the kitchen team.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Observed different kitchen chefs' preparation of sauces, breads, and other items to gain knowledge in diverse cooking and baking techniques.
  • Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
  • Monitored food temperature, discarding items not stored correctly.
  • Maintained composure and work quality while under stress.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Maintained high personal grooming standards and uniform presentation.
  • Stocked and rotated food items according to expiration dates.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Cleaned and maintained work areas, equipment and utensils.
  • Lifted and carried heavy materials.
  • Loaded dishes, glasses and tableware into dishwashing machines.

Cashier/Receiving Unloader

Seven Eleven
01.2023 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Increased sales of promotional items by informing customers about current offers.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Reduced processing errors by meticulously following transaction procedures.
  • Enhanced shopping experience, provided product information and location assistance.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.

Customer Service Representative

Bank of America (Alorica)
02.2022 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Cashier/Night Closer

Chesters Hamburgers
06.2018 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Reduced processing errors by meticulously following transaction procedures.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.

Education

Psychology

San Antonio College
San Antonio, TX

Culinary Arts

Auguste Escoffier School of Culinary Arts
Boulder, CO
03.2025

Skills

Equipment Sanitation

Food Preparation

Knife Skills

Vegetable Prep

Dough handling

Cutting techniques

Sanitation Practices

Stock Rotation

Cooking techniques

Certification

TABC

Food handlers

Timeline

Prep Chef

Postino Wine Cafe
03.2024 - 09.2024

Cashier/Receiving Unloader

Seven Eleven
01.2023 - 02.2024

Customer Service Representative

Bank of America (Alorica)
02.2022 - 09.2022

Cashier/Night Closer

Chesters Hamburgers
06.2018 - 12.2021

Psychology

San Antonio College

Culinary Arts

Auguste Escoffier School of Culinary Arts

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Christophe Mays