Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Carpenter

Hayes,VA

Summary

  • Instrumental IT Project Manager bringing 15 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
  • Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Senior Technology Project Manager

Ferguson Enterprises LLC
07.2022 - Current
    • Provided detailed project status updates to stakeholders and executive management.
    • Negotiated and managed third-party contracts related to project deliverables.
    • Met project deadlines without sacrificing build quality or workplace safety.
    • Identified plans and resources required to meet project goals and objectives.
    • Monitored project performance to identify areas of improvement and make adjustments.
    • Coordinated material procurement and required services for projects within budget requirements.
    • Planned, designed, and scheduled phases for large projects.
    • Managed various IT projects to meet deadlines and customer requirements.
    • Updated customers and senior leaders on progress and roadblocks.
    • Communicated project updates to stakeholders at all levels.
    • Trained personnel on use of IT tools and applications.
    • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
    • Achieved project deadlines by coordinating with contractors to manage performance.
    • Developed and implemented strategic project plans to meet business objectives.
    • Prepared and submitted project invoices for review and approval.
    • Created and implemented contingency plans to address potential risks.
    • Coordinated with external vendors to deliver IT project components.
    • Identified and implemented cost-saving measures in IT projects.
    • Established and enforced project timelines and deadlines.
    • Monitored and tracked project progress to support timely completion.
    • Led cross-functional teams to successfully complete IT projects.
    • Developed and initiated projects, managed costs, and monitored performance.

Implementation Engineer

Ferguson Enterprises LLC
08.2014 - 07.2022
    • Interpreted site surveys and drawings to identify project requirements in order to implement the following technologies: wireless, VoIP, data routers/switches, traditional voice (PBX), Business Voice over IP(BVoIP), call routing technologies, infrastructure cabling and hardware.
    • Coordinated with third party vendors to define infrastructure requirements of the client and ensure timely, accurate delivery of services. Reviewed, edited, and approved vendor Statements of Work and Bill of Materials. Coordinated with Network Engineers to define network hardware requirements before ordering and coordinating the installation of required hardware and infrastructure.
    • Ordered new or upgrades to voice/data services based on network engineering requirements and standards and assisted with the testing and identification of any shortfalls in the initial install and works follow-up issues to completion. Worked with third party vendors to ensure infrastructure cabling, wiring closet (main and intermediate distribution frames), and hardware installations were accurate, met the clients standards, and were certified to local and national specifications.
    • Accurately documented and tracked of all project/change/work-order activities in defined enterprise tools, including Internet Explorer and Service Manager 9 (SM9). Ensured timely and accurate adherence to defined project communications plans and coordinated with internal engineering, project management, and security groups.
    • Identified issues, analyzed information and provided solutions to problems.
    • Identified key issues and initiated lean processes to keep projects on track.

Deskside Support Technician

Ferguson Enterprises LLC
01.2010 - 08.2014
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Generated reports to track performance and analyze trends.
  • Created user accounts and assigned permissions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Offered assistance in implementing and developing training programs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Troubleshot problems or issues with desktops and laptops.
  • Disconnected and reconnected desktops and peripherals to support office moves.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Researched and identified solutions to technical problems.
  • Supported operating system and various tools and applications.
  • Provided graphical user interface-level assistance with server configuration and administration.
  • Installed and configured operating systems and applications.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Second Level Support Specialist

Ferguson Enterprises LLC
06.2009 - 01.2010
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Researched product and issue resolution tactics to address customer concerns.
  • Configured hardware and granted system permissions to new employees.
  • Created user accounts and assigned permissions.
  • Researched and identified solutions to technical problems.
  • Translated complex technical issues into digestible language for non-technical users.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Configured and tested new software and hardware.
  • Assisted with updating technical support best practices for use by team.
  • Documented support interactions for future reference.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

IT Support Specialist

Stock Building Supply
02.2008 - 06.2009
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Monitored systems in operation and quickly troubleshot errors.
  • Managed backup and recovery of data assets to safeguard system availability.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Assigned system permissions and set up computers to assist with onboarding new employees
  • Documented support interactions for future reference.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Answered questions and provided information to customers about new software or hardware.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Researched product and issue resolution tactics to address customer concerns.

Education

Associate of Applied Science - Computer Networking And Telecommunications

ECPI University
Newport News, VA

No Degree - Telecommunications

Teracom Training Institute
San Francisco, CA

Skills

  • Closing Tactics and Contract Negotiations
  • Creative Thinking
  • Construction Management
  • Project Management Process
  • Service Level Agreements
  • Best Practices and Tools
  • Status Updates
  • Presenting Cases
  • Performance Improvement
  • Effective Communication
  • Work Orders
  • Construction Project Coordination
  • Project Planning
  • Purchasing and Procurement
  • Project Requirements
  • Microsoft Active Directory
  • Mergers and Acquisitions Knowledge
  • Team Meetings
  • Managing Multiple Projects
  • Team Bonding

Timeline

Senior Technology Project Manager

Ferguson Enterprises LLC
07.2022 - Current

Implementation Engineer

Ferguson Enterprises LLC
08.2014 - 07.2022

Deskside Support Technician

Ferguson Enterprises LLC
01.2010 - 08.2014

Second Level Support Specialist

Ferguson Enterprises LLC
06.2009 - 01.2010

IT Support Specialist

Stock Building Supply
02.2008 - 06.2009

Associate of Applied Science - Computer Networking And Telecommunications

ECPI University

No Degree - Telecommunications

Teracom Training Institute

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Christopher Carpenter