Christopher Ray
Columbus,OH
Summary
Experienced Implementation Manager with a proven track record in managing end-to-end payroll and HRIS system implementations. Skilled in team leadership, process optimization, and client relationship management. Adept at driving efficiency, improving customer satisfaction, and delivering high-quality solutions on time and within budget. Seeking to apply expertise in project management and system integration to contribute to a dynamic team.
Overview
8
8
years of professional experience
Work History
Implementation Manager
Doyle HCM
04.2023 - 11.2024
- Managed Comprehensive Implementations: Oversaw a team of 6 professionals and managed the end-to-end process for over 175 client implementations, supporting organizations with workforces of up to 500+ employees and payrolls exceeding $1 million bi-weekly.
- Standard Operating Procedures (SOP) Development: Authored and implemented multiple SOPs for the Implementation team, enhancing process efficiency and consistency. Notable SOPs included those for identifying potentially fraudulent clients and streamlining the mass import/export of employee data between systems.
- Customer Satisfaction Initiatives: Designed and launched a Customer Satisfaction (CSAT) survey to capture and analyze client feedback, driving insights for continuous service improvements and higher satisfaction rates.
- Quality Assurance and Configuration Review: Developed and enforced a comprehensive client setup review process to verify accurate and complete configurations before initial go-live dates, reducing errors and enhancing overall client confidence.
- Cross-functional Collaboration: Worked closely with internal teams and stakeholders to align implementation strategies with client expectations and company standards, fostering a seamless client onboarding experience.
Implementation Team Lead
Doyle HCM
02.2023 - 04.2023
- Team Supervision and Training: Led a team of 2, training new team members by effectively conveying company procedures and best practices while maintaining personal contributions to client projects.
- Schedule Management and Client Commitment: Managed team schedules and approved time-off requests, balancing workload distribution to ensure strict client conversion deadlines were consistently met without compromising quality.
- Process Improvement through Meetings: Designed and implemented a weekly stand-up meeting structure, enhancing communication, transparency, and overall team productivity during project timelines.
- Implemented Time Tracking System: Introduced and utilized Toggl to track time spent on various tasks, enabling collection of quantifiable data for improved project management and more accurate budgeting.
Implementation Specialist
Doyle HCM
08.2021 - 02.2023
- Successful Client Implementations: Led over 50 client implementations, achieving seamless transitions without major issues, including the complex conversion of a 17-location restaurant chain in Florida.
- Efficiency Enhancements: Improved mass employee importation processes by 400+%, significantly reducing time and resources required for data migration.
- Expert HRIS Navigation: Proficiently navigated a range of HRIS platforms, including ADP, Paychex Flex, Paycom, Paycor, iSolved, BambooHR, Gusto, UKG, and Zenefits, to extract critical employee data, company tax documents, and historical payroll records for client conversions.
- Adaptability and Problem-Solving: Demonstrated the ability to adapt to various client needs and system intricacies, troubleshooting issues effectively to maintain project timelines.
- Client Onboarding and Support: Provided detailed onboarding assistance to new clients, guiding them through the system setup and addressing initial inquiries to enhance their user experience.
Payroll/HRIS Administrator
Stanley Electric, U.S., Co., Inc.
06.2020 - 08.2021
- Managed Full-Cycle Payroll: Independently conducted the complete weekly payroll process for over 1,200 hourly associates, overseeing a payroll totaling approximately $1 million with precision and adherence to deadlines.
- Profile Maintenance and Data Integrity: Maintained and updated profiles for 1,600+ hourly and salaried employees, including accrual balances, employment dates, pay rates, and shift differentials, within Kronos Dimensions/Workforce Central and Paychex Flex/Preview systems.
- Project Management Leadership: Served as the Project Manager for the company-wide migration from Kronos Workforce Central to Kronos Dimensions, ensuring a smooth transition and minimal disruption to operations.
Senior Payroll Specialist - Tier 2 (Contract)
Cardinal Health
10.2019 - 05.2020
- Managed Payroll Operations: Oversaw daily payroll processes for weekly and biweekly cycles, supporting an organization of 50,000+ employees and managing a monthly payroll exceeding $108 million, utilizing platforms such as Workday, ADP, and Dimensions.
- Issue Resolution Leadership: Led the resolution of complex payroll issues escalated by Tier 1 team members, efficiently handling cases through TSRM and ServiceNow Case Management systems to ensure timely and accurate problem-solving.
- Garnishment Administration: Accurately processed, modified, and terminated garnishment orders in strict compliance with court documentation and legal standards.
Senior Payroll Administrator (Contract)
Battelle Memorial Institute
07.2018 - 09.2019
- Managed Payroll Processing: Efficiently processed weekly, biweekly, and monthly payroll for an organization of 20,000+ employees, managing a monthly payroll exceeding $40 million using PeopleSoft.
- Optimized Termination Overpayment Process: Streamlined the termination overpayment process, significantly improving efficiency and reducing overpayment occurrences for 150+ terminated employees.
- Customer Service Excellence: Handled all inbound payroll inquiries, applying company customer service policies to deliver exceptional service and ensure client satisfaction.
Accounting Assistant
Manley, Deas & Kochalski, LLC
08.2016 - 07.2018
- Optimized Invoice Submission: Streamlined the invoice submission process, resulting in a ~15% increase in daily invoicing volume and improved overall efficiency.
- Developed Training Materials: Created comprehensive training guides to standardize the invoice billing and submission process, ensuring consistency and accuracy across the team.
- Client Relations Management: Managed all client inquiries and concerns, delivering exceptional customer service and ensuring prompt resolution of issues to maintain strong client relationships.
Education
B.S. - Human Ecology, Consumer & Family Financial Services
The Ohio State University
Columbus, OH05.2016
Skills
- Payroll/HRIS Systems: Workday, ADP, Paychex, Paycor, iSolved, BambooHR, Gusto, UKG, PeopleSoft by Oracle, SAP SuccessFactors
- Implementation & Onboarding: Client training, system setup, troubleshooting
- Project Management Tools: ClickUp, FreshService, Trello
- CRM Systems: Salesforce, HubSpot
- Time & Attendance Systems: Toast, Kronos Dimensions/Workforce Central, Clockify, Toggl
- Payroll Processing: Compliance with FLSA, garnishments, tax filings (W-2s, 1099s)
- Employee Benefits Administration: Health insurance, retirement plans, FSA/HSA
- Microsoft Office Suite: Word, Excel (V-Lookup & PivotTables), PowerPoint, Outlook, Forms)
Timeline
Implementation Manager
Doyle HCM
04.2023 - 11.2024
Implementation Team Lead
Doyle HCM
02.2023 - 04.2023
Implementation Specialist
Doyle HCM
08.2021 - 02.2023
Payroll/HRIS Administrator
Stanley Electric, U.S., Co., Inc.
06.2020 - 08.2021
Senior Payroll Specialist - Tier 2 (Contract)
Cardinal Health
10.2019 - 05.2020
Senior Payroll Administrator (Contract)
Battelle Memorial Institute
07.2018 - 09.2019
Accounting Assistant
Manley, Deas & Kochalski, LLC
08.2016 - 07.2018
B.S. - Human Ecology, Consumer & Family Financial Services
The Ohio State University
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