Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Work Preference
Work Availability
Timeline
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Christopher A. Atongwe

Christopher A. Atongwe

Douglasville,GA

Summary

Coordinated and dependable result oriented self-driven business executive with over fifteen (15) years of acquired supervisory proficiency in finance and commercial organizations. Versatile Operations Supervisor, successful at taking on routine and complex business challenges with resourceful and creative approach. Willingness to take on added responsibilities to meet team goals. Led personnel by coaching and training to boost performance, improve customer relationship and retention, drive operational growth, and manage risk. Recognized as a motivated, challenge driven, dedicated and hardworking leader, paying attention to details with a history of streamlining operations and increasing results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Domestic Mail Sorter (Terminal Operations)

DHL-Ecommerce
12.2022 - Current
  • Inbound operations management
  • Educate and coach associates
  • Identified issues, analyzed information, and provided solutions to problems
  • Learned new skills and applied them to daily tasks to improve efficiency and productivity

Prime Associate
05.2021 - Current
  • Receive and put away inventory
  • Get customer orders ready and pack them up
  • Load boxes into trucks for shipment
  • Use RF scanners to read bar codes on products
  • View prompts on screens and follow the direction for some tasks
  • Troubleshoot problems
  • Ensure products meet quality requirements

Customer Service Representative

COX Communication
05.2022 - 11.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered constant flow of customer calls with minimal wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Recommended products to customers, thoroughly explaining details
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
  • Cultivated customer loyalty, promoted repeat business, and improved sales
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions

General Inspector

Rural Investment Credit
04.2012 - 11.2020
  • Developed strategies that improved performance, productivity, efficiency, and profitability of the Institution using departmental organizational setup
  • Key roles include: Controlled all departments in the Head Office and Branches on: Policies, Procedures and regulations and their effectiveness in financial operations
  • Focal point for External controls and Audits (State and Monetary Authorities)
  • Led control missions to branches for control and audit of banking and non-banking operations
  • Coordinated, Supervised, and trained the production unit comprising the Human resource, Marketing, Non-banking, and ICT departments for better output in operational realization
  • Underwrite loans originated from Branches
  • Reduced 20% operational cost by negotiating pricing and fees with suppliers and service providers while ensuring continuation and enhancement of services
  • Produced a five-year Business Development Plan 2020 – 2024
  • Negotiated and signed sub-agent contracts and organized training for
  • Cobranded prepaid Visa cards with UBA Bank
  • Mobile money operations with Telephone Network Operators
  • Insurance banking products with Prudential Beneficial General Insurance
  • International remittance services (RIA, World Remit, Western Union)
  • Set up annual compliance training on AML and anti-terrorist financing across all branches
  • Established a risk cartography from various operations and proposed solutions for mitigation

Education

BSc - Agribusiness Economics

University of Dschang
01.2020

Master of Business Administration (MBA) -

NIBM
Chennai

Skills

  • Compliance execution and implementation
  • Communication (verbal, listening, and written)
  • Interpersonal skills
  • Statistical Analysis
  • Internet/Research
  • Fast learner
  • Customer Relations/Rep
  • Transactions control
  • Loan analysis
  • Product Education
  • Marketing
  • Strong analytical and problem-solving skills
  • Analytical and Critical Thinking
  • Risk Management
  • Inventory management
  • Good team player
  • MS Windows Office Tools (Words, Excel, Publisher, Power point)
  • Consultations and conflict Resolutions
  • Financial Transactions Expertise
  • Loan Officer Training
  • Creditworthiness Determination
  • Customer Relationship Management
  • Organizational Strengths
  • Strategic Risk Management
  • Strategy Planning
  • Solution Planning
  • Consultations and Recommendations

Certification

  • State Licensed Life Insurance Agent, Georgia Department of Insurance
  • NMLS PE Course Completion and Compliance
  • Linux Training
  • Anti-Money Laundering (AML), American-Amicable Life Insurance Company Texas
  • Economics of Money and Banking, Columbia University
  • Digital Competition in Financial Services, Copenhagen Business School
  • Splunk Data Analyst and Reporting, Splunk Enterprise
  • Diploma in Operation Management, ALISON
  • Micro Finance Expert, United Nations Capital Development Fund (UNCDF)
  • Procurement and Logistics, The Chartered Institute of Logistics and Transport

Languages

  • French, Full Professional
  • English, Native

Languages

English
Native language
French
Intermediate (B1)
B1

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchPersonal development programsFlexible work hoursCompany Culture

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Domestic Mail Sorter (Terminal Operations)

DHL-Ecommerce
12.2022 - Current

Customer Service Representative

COX Communication
05.2022 - 11.2022

Prime Associate
05.2021 - Current

General Inspector

Rural Investment Credit
04.2012 - 11.2020

BSc - Agribusiness Economics

University of Dschang

Master of Business Administration (MBA) -

NIBM

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Christopher A. Atongwe