Christopher Aben
Summary
Client-focused professional with over 10 years in client service and business operations. MBA with expertise in managing complex issues and enhancing processes while building trust with diverse stakeholders. Strong analytical and communication skills facilitate understanding client needs and delivering effective solutions. Eager to leverage relationship management skills in Business Banking to support business growth.
Overview
12
12
years of professional experience
Work History
Network Operations / Customer Support
Cambium Assessment
02.2025 - Current
- Monitored critical business systems and responded to high-impact issues, ensuring customer needs and business continuity were prioritized.
- Collaborated with engineering, operations, and business stakeholders to resolve issues and implement effective solutions.
- Analyze complex issues, identify trends and potential risks, and coordinate timely solutions with cross-functional teams.
- Conducted root cause analysis and contributed to post-incident reviews, identifying areas for continuous improvement.
- Maintain detailed documentation and communicate complex information clearly to technical and non-technical stakeholders.
- Support a high-accountability environment where responsiveness, sound judgment, and service quality are essential.
IT Specialist III
Cambium Learning Group
09.2023 - 02.2025
- Acted as a primary point of contact for employees, providing responsive service, understanding needs, and delivering personalized solutions.
- Managed complex requests from initial inquiry through resolution, ensuring timely communication and thorough follow-through.
- Coordinated onboarding and offboarding processes involving accounts, equipment, access, and multiple internal stakeholders.
- Managed business assets and inventory while maintaining accurate records and supporting operational efficiency.
- Identified recurring issues and recommended process improvements that enhanced service quality and operational efficiency.
- Collaborated across teams on business initiatives and projects, ensuring deliverables were completed accurately and on time.
- Developed and maintained process documentation and knowledge resources, fostering consistency and streamlined service delivery.
IT Specialist
Vista Equity Partners
05.2023 - 09.2023
- Managed requests for access, software, equipment, and business operations, ensuring timely and clear communication.
- Coordinated with internal teams and external vendors to resolve issues and support business operations.
- Assisted in managing vendor relationships and supporting office operations and technology-related projects to streamline workflows.
- Evaluated processes and systems, recommending improvements that enhanced operational efficiency.
- Maintained documentation and operational procedures to support consistent service delivery.
- Provided high-quality service to employees by understanding individual needs and developing effective solutions.
IT Coordinator & Application Support Analyst
University of Colorado Boulder
10.2022 - 05.2023
- Coordinated application changes, upgrades, and vendor activities to ensure seamless business operations.
- Served as primary liaison among users, business stakeholders, and technology vendors to enhance communication and collaboration.
- Analyzed user needs and recommended solutions aligned with operational requirements.
- Identified and proposed process improvements to enhance user experience and streamline workflows.
- Managed multiple priorities independently and communicated effectively with diverse stakeholders.
IT Specialist
Coupa Software
07.2021 - 10.2022
- Delivered client-focused support for enterprise business applications and services, enhancing user satisfaction and operational efficiency.
- Investigated issues, analyzed information, and coordinated solutions with internal teams and vendors to resolve technical challenges swiftly.
- Supported business applications and access processes, ensuring seamless operational systems and high service quality.
- Monitored and analyzed operational issues and contributed to infrastructure and business projects.
- Built strong working relationships with users and cross-functional teams to resolve complex requests.
Device Support Specialist
University of Michigan / Michigan Medicine
02.2017 - 07.2023
- Delivered customer-focused support in a high-availability healthcare environment where reliability and responsiveness were critical.
- Managed service requests to ensure timely resolution of customer needs while adhering to operational priorities and procedures.
- Collaborated with support groups to resolve complex issues, restoring services and enhancing customer satisfaction.
- Communicated solutions clearly and helped customers understand available services and processes.
- Participated in large-scale technology and security initiatives, coordinating efforts to mitigate risks and ensure compliance.
Classroom Lab Tech
Washtenaw Community College
08.2016 - 08.2020
- Provided technical support to students and faculty for equipment and software issues in classroom settings.
- Identified recurring technical issues and coordinated with appropriate teams for effective resolution.
- Delivered responsive, customer-focused assistance to students and faculty in dynamic classroom settings.
Store Scanning Specialist
Whole Foods Market
02.2015 - 02.2018
- Executed audits and quality-control processes to ensure accurate product and pricing information.
- Reported discrepancies and operational issues to Product Teams and Regional Data Control for timely resolution.
- Ensured compliance with processes, enhancing store operations through meticulous attention to detail and accuracy.
Education
MBA - Information Technology Management
Western Governors University
Bachelor of Science - Information Technology
Western Governors University
Associate Degree - Computer Science
Washtenaw Community College
Skills
- Technical Support
- Client Relationship Management
- Customer Engagement
- Business Operations
- Vendor Management
- Project Support
- Operational Efficiency
- Process Improvement
- Data-driven decisions
- Analytical Thinking
- Problem Solving
- Risk Awareness
- Cross-Functional Collaboration
- Effective Communication
- Decision Making
- Strategic Planning
- Goal achievement
Timeline
Network Operations / Customer Support
Cambium Assessment
02.2025 - Current
IT Specialist III
Cambium Learning Group
09.2023 - 02.2025
IT Specialist
Vista Equity Partners
05.2023 - 09.2023
IT Coordinator & Application Support Analyst
University of Colorado Boulder
10.2022 - 05.2023
IT Specialist
Coupa Software
07.2021 - 10.2022
Device Support Specialist
University of Michigan / Michigan Medicine
02.2017 - 07.2023
Classroom Lab Tech
Washtenaw Community College
08.2016 - 08.2020
Store Scanning Specialist
Whole Foods Market
02.2015 - 02.2018
MBA - Information Technology Management
Western Governors University
Bachelor of Science - Information Technology
Western Governors University
Associate Degree - Computer Science
Washtenaw Community College