CHRISTOPHER A. BRADLEY SR.
Lakeland,FL
Summary
Store Manager and Owner-Operator at Mattress by Appointment, specializing in consultative sales and lead generation. Demonstrated success in executing digital marketing strategies and strengthening client relationships. Expertise in data analysis and CRM operations, resulting in substantial revenue growth and outstanding customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Store Manager / Owner-Operator
Mattress by Appointment
Lakeland, USA
11.2022 - Current
- Managed overall business functions, encompassing sales strategy, lead generation, and financial oversight.
- Crafted and executed digital marketing initiatives on Google Ads, Meta, and local platforms to increase leads.
- Employed consultative sales approaches to determine customer needs and present relevant product options.
- Sustained accurate accounting practices and profit monitoring to support ongoing growth.
- Strengthened client relationships by fostering open communication and providing individualized service.
Re-Issue Department Specialist
GEICO
Lakeland, USA
01.2020 - 04.2022
- Ensured accuracy and compliance in underwriting and policy renewals through diligent support.
- Delivered exceptional customer service in fast-paced, performance-driven environments.
- Collaborated with sales and service teams to identify upsell opportunities and enhance policyholder retention.
- Utilized enterprise CRM tools to efficiently manage renewals, process adjustments, and document communications.
Gold, Gem & Diamond Specialist
South Florida Gun & Pawn
Lakeland, USA
03.2018 - 12.2021
- Executed consultative sales of high-value items, leveraging negotiation skills and trust-based communication.
- Appraised luxury goods accurately while ensuring compliance with ethical standards.
- Marketed premium products effectively to enhance brand reputation and customer engagement.
- Developed training materials for new team members and ongoing staff education.
- Supported strategic planning initiatives through research and analysis of market trends.
District Manager (Trainee)
Sterling Jewelers
Dawsonville, USA
06.2013 - 02.2018
- Directed regional sales and service operations for 14 stores with nearly 100 employees.
- Developed sales coaching initiatives that increased revenue and enhanced closing ratios.
- Managed payroll, budgets, and performance metrics to support corporate growth objectives.
- Led district operations to ensure high-quality customer service standards.
- Trained and mentored store managers to enhance leadership skills and team performance.
- Analyzed sales data to identify trends and develop strategic action plans.
Store Manager
Mattress Warehouse
, USA
01.2007 - 05.2013
- Increased sales volume with targeted customer presentations and strategic performance management.
- Directed hiring, training, and retention of sales teams while maintaining compliance with operational protocols.
- Managed daily store operations and ensured adherence to company policies.
- Oversaw inventory management and coordinated stock replenishment efforts.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
Director / Marketing Representative / Small Business & Group Specialist
LegalShield Services
Ada, USA
02.2006 - 12.2006
- Sold group legal and identity protection plans to individuals and small business clients.
- Delivered product presentations and relationship-building workshops to enhance brand awareness.
Loan Officer
Premier Mortgage Funding
College Park, USA
01.2006 - 11.2006
- Originated and closed mortgage loans by educating clients on financing options.
- Built repeat business through transparent communication and outstanding customer service.
Sales / Interior Decorator
North Carolina Company
Richmond, USA
06.2004 - 05.2005
Director of Marketing
All Things to All People, Inc.
Forestville, USA
01.2003 - 05.2004
Education
Bachelor of Science - Biblical Studies & Theology
Liberty University
Lynchburg, VA11.2025
Undergraduate Studies - Psychology
Virginia Union University
Richmond, VADiploma of Ministerial Studies -
Spirit of Faith Bible Institute
Brandywine, MDCounseling Training Program Certificate -
Light University
Forest, VASkills
- Consultative sales and development
- Insurance policy management
- Client needs analysis
- Lead generation and cross-selling
- CRM operations and relationship building
- Retention strategies
- Digital advertising campaigns
- Territory growth management
- Data analysis and technology integration
- Marketing execution
Certification
- 20-44 Property & Casualty License, Active, Florida
- 2-20 General Lines License, In Progress, Florida
- Class D & G Security Licenses, Active, Florida
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager / Owner-Operator
Mattress by Appointment
11.2022 - Current
Re-Issue Department Specialist
GEICO
01.2020 - 04.2022
Gold, Gem & Diamond Specialist
South Florida Gun & Pawn
03.2018 - 12.2021
District Manager (Trainee)
Sterling Jewelers
06.2013 - 02.2018
Store Manager
Mattress Warehouse
01.2007 - 05.2013
Director / Marketing Representative / Small Business & Group Specialist
LegalShield Services
02.2006 - 12.2006
Loan Officer
Premier Mortgage Funding
01.2006 - 11.2006
Sales / Interior Decorator
North Carolina Company
06.2004 - 05.2005
Director of Marketing
All Things to All People, Inc.
01.2003 - 05.2004
Bachelor of Science - Biblical Studies & Theology
Liberty University
Undergraduate Studies - Psychology
Virginia Union University
Diploma of Ministerial Studies -
Spirit of Faith Bible Institute
Counseling Training Program Certificate -
Light University