Communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation, and meet legal requirements.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Police Officer
Port Authority of New York and New Jersey
JFK International Airport
03.2002 - 01.2023
Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
Answered emergency calls for help from citizens and business owners.
Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
Utilized clear communication and interpersonal skills to build relationships with citizens.
Police Sergeant
New York City Police Department
New York, NY
01.2002 - 03.2002
Supervised and coordinated daily operations of patrol shifts of up to [Number] officers.
Served as mentor and role model to junior officers.
Answered emergency calls for help from citizens and business owners.
Managed personnel schedules, ensuring adequate coverage for shifts while minimizing overtime expenses.
Police Officer
New York City Police Department
New York, NY
07.1996 - 01.2002
Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
Answered emergency calls for help from citizens and business owners.
Customer Service Agent
British Airways
JFK International Airport
01.1992 - 07.1996
Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Assisted passengers with check-in and issued boarding passes
Customer Service Agent
USAIR Airlines
JFK International Airport
02.1988 - 01.1992
Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.