Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Christopher Adam

Skokie,IL

Summary

Dynamic hospitality professional with a proven track record at Lifetime Fitness Athletic, excelling in customer service and financial management. Recognized for building strong member relationships and enhancing community engagement. Proficient in Microsoft Excel and skilled in team leadership, driving operational excellence and fostering a collaborative environment.

Overview

9
9
years of professional experience

Work History

Concierge Supervisor

Lifetime Fitness Athletic
Skokie, IL
01.2022 - Current
  • Delivered exceptional hospitality to members, resolving complex issues with discretion and care.
  • Served as primary point of contact for inquiries via email, phone, and in-person interactions.
  • Built strong relationships with members, enhancing club atmosphere and fostering community.
  • Received frequent recognition through member surveys and positive feedback.
  • Managed monthly billing tasks, ensuring accurate processing of credits, refunds, and payments on schedule.

Front Desk Lead

Hampton Inn By Hilton
Skokie, IL
06.2018 - 12.2021
  • Directed front desk operations, organized staff scheduling, and maintained smooth lobby management.
  • Resolved guest concerns while maintaining high service standards.
  • Mentored front desk team members, evaluating performance to drive continuous improvement.
  • Managed month-end billing processes and ensured compliance with financial reporting benchmarks.

Front Desk Agent

Hampton Inn & Suites By Hilton
Skokie, IL
05.2016 - 06.2018
  • Delivered exceptional customer service to guests while facilitating seamless check-in/check-out processes.
  • Utilized ONQ and Opera systems to oversee reservations and generate reports.
  • Streamlined daily operations and ensured availability of front office materials.

Education

Associate of Arts - Accounting And Finance

Northeastern Illinois University
Chicago, IL
05-2026

Skills

  • Financial analysis and billing management
  • Microsoft Excel proficiency
  • Customer service excellence
  • Time management strategies
  • Team collaboration and building
  • Decision-making and critical thinking
  • Microsoft 365 Suite expertise
  • Budget planning and cost tracking
  • SaaS platform familiarity
  • Written and verbal communication
  • Team leadership and staff development
  • Organizational skills

Accomplishments

  • Hampton Spirit Award, Hilton Corporate – May 2018
    Awarded for Excellence in Hospitality; selected by Hilton senior leadership and presented by the corporate board

Affiliations

The Academy: Brazilian Jiu Jitsu – Member & Coach | Since May 2023

  • Coach for youth and adult classes, promoting discipline, mental focus, and personal growth
  • Assisted in organizing and volunteering at tournaments and community events
  • Developed strong communication, problem-solving, and mentoring skills through instruction

Timeline

Concierge Supervisor

Lifetime Fitness Athletic
01.2022 - Current

Front Desk Lead

Hampton Inn By Hilton
06.2018 - 12.2021

Front Desk Agent

Hampton Inn & Suites By Hilton
05.2016 - 06.2018

Associate of Arts - Accounting And Finance

Northeastern Illinois University

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