Christopher Adams
Woodstock,GA
Summary
Diligent National Account Manager with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
38
38
years of professional experience
Work History
Account Manager, Stain and Specialty, E-commerce, MET
PPG AC
01.2017 - Current
- Since 2022, work directly with the THD Merchants of Exterior Stain, Adhesives, Repair and Additives that are sold on the THD shelf and online
- Olympic Stains, Liquid Nails Adhesives, Homax Texture Repair, Flood Additives
- Secondarily participate with fellow Account Manager on PPG & Glidden Paints, and MaxFlex Spray Paint
- Perform bi-weekly and quarterly performance reports for THD merchants
- THD SMM Product Walk coordinator and participant
- Familiar with Supplier Hub and the IDM, POG Portal, MLX, Quote Center, Askuity Fusion, Vendor Drill, Orange Apron Access programs
- Liaison with the THD and PPG with the One Paint Team as well as various PPG Special Order portals
- Drive PPG sales on the THD website with the THD D24 Online Merchant
- Ecomm sales were $3MM in 2017 and by 2023, POS increased to $22MM
- Work with PPG Marketing to create assets that inspire and inform customer purchasing decisions online and in-store
- Lead the maintenance of over 160k OMSIDs on the THD site
- Analyze data with the THD Brand Advocate to determine changes that drive sales
- Coordinate POG resets and maintenance with THD MET and internal partners
- Work with the HDSupply team to drive special order and online sales
- Help develop training programs for the field and THD associates via PPG’s Commercial Excellence team
Territory Manager
PPG Architectural Coatings
01.2016 - 01.2017
- Manage the PPG products in seven Home Depot stores in the metro area
- Drive sales through effective associate training and innovative merchandising
- Collaborate with other vendors and store MET to ensure proper plan-o-gram is in place
- Use a variety of reports to determine store sales mix and areas that need improvement
- Collaborate directly with consumers to determine their coating needs
Owner
HomeVestors of America
01.2013 - 01.2016
- Purchase investment real estate within the metro Atlanta area with a proven franchise system
- Sales of over $500,000 in the each of the first two years of ownership
- Collaborate directly with contractors, designers, and agents
- Negotiate real estate with property owners
General Manager
Rust-Oleum, dba Synta Inc
01.2007 - 01.2013
- Sales increased from $3MM to $34MM during tenure
- Co-developed and introduced multiple products to the market
- Contributions included label & package design, point of sale material, and strategic placement in the market
- These brands include: Anita’s Craft Acrylic, Deck and Concrete Restore, Precious Metals, Images Artist Acrylic, My Color inspired by Pantone, Kids Workshop
- Directed and participated in hands-on demonstrations of products including a 'how to' video
- Coordinated Trade Show participation that included shipping and set up, sample material development, Point of Sale improvement and educating participants and attendees
- Collaborated with customers regarding product, shipping, and planning needs
- Customers included Hobby Lobby, The Home Depot, Lowes, Menards, Blicks, Ace Hardware, Art in History
- Developed production schedules and raw material acquisition for over seven hundred sku’s
- Implemented plans for the needs of the factory regarding machinery and production personnel
- The Production Supervisor, Technical Director and Customer Service Answer Center reported to me regarding hiring, shift organization, purchasing and working with direct consumers
- Integrated a new inventory management program that helped develop a min/max on-hand inventory for raw materials and finished goods
- Liaison during the sale of the Synta Inc to RPM/Rustoleum
Store Manager
Sherwin Williams Paints
01.2002 - 01.2007
- Daily Customer Service interactions with homeowners and contractors alike
- Passed on knowledge of paint so customers understood what they needed for their projects and how to use them
- Earned President’s Award for sales and profit excellence; 15% over sales plan and 20% over profit plan
- Awarded Leader’s Awards for 10% over sales plan and the $50,000 Profit Improvement Award
- Training Store Manager for newly hired college graduates and others with retail experience
Assistant Store Manager
The Home Depot
01.1995 - 01.2002
- Promoted to Assistant Store Manager and helped open the 'prime location' store in Midtown Atlanta, with Paint Department sales that had sales more than +$5MM in 1st year
- Assistant Manager for nine of the ten departments Home Depot has in 2 years, all exceeding sales plan
- Drove sales in the Paint Department to over $13MM on a plan of $7MM after being promoted to Department Head of the largest paint department in the Southeast, Buckhead
- Developed a program that enabled associates to drive sales through ownership of specific categories within the department
- Contributed to the successful sales operation of the only 24-hour store in Georgia
- Participated in and conducted various Product Knowledge classes for associates and consumers
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Airborne Infantryman
U.S. Army
01.1987 - 01.1995
- Decorated with various awards for Service and Achievement
- Developed leadership and teamwork skills from hands-on training and leadership schools
- Airborne and Air Assault school’s graduate
- Basic Noncommissioned Officers Course
- Primary Leadership Development Course
- Completed the remainder of military commitment with the Georgia Army National Guard
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Customer Satisfaction
- Relationship Building
- Strategic Planning
Timeline
Account Manager, Stain and Specialty, E-commerce, MET
PPG AC
01.2017 - Current
Territory Manager
PPG Architectural Coatings
01.2016 - 01.2017
Owner
HomeVestors of America
01.2013 - 01.2016
General Manager
Rust-Oleum, dba Synta Inc
01.2007 - 01.2013
Store Manager
Sherwin Williams Paints
01.2002 - 01.2007
Assistant Store Manager
The Home Depot
01.1995 - 01.2002
Airborne Infantryman
U.S. Army
01.1987 - 01.1995
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