Christopher Adrian

Project & Sales Manager Feb.2014 – Sep. 2021
Audio Visual Management Solutions, Napa, CA
Project Management
• Maintain project schedules by managing deadlines and adjusting workflow as needed
• Coordinate and manage projects to ensure delivery within established budgets and timelines
• Organize client presentation decks, spread sheets and other documents
• Drove team success through shared vision and recognition of quality performance.
• Fostered relationships with vendors to promote positive working relationships.
• Developed and initiated projects, managed costs, and monitored performance.
Sales & Customer Service
• Negotiate contracts with outside providers to optimize customer service and minimize costs
• Creating partnerships with local wineries and hotels in North Bay Area.
• Engaged with customers to effectively build rapport and lasting relationships.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Increased sales by 19% year over year.

• Conduct trend analysis to identify upcoming and seasonal trends to anticipate customer demands
• Improve customer satisfaction and sales by collaborating with store manager and colleagues
• Maintain store appearance, including store layout and shelving organization
• Review and verify weekly and monthly store invoices
• Support long-term business-need strategies and generate customer-relations feedback for process improvements
• Improve efficiency by training home location staff of 10 on best practices and protocols
• Travel to a wide range of locations to train upwards of 100 employees on The FedEx System
• Handle all employee scheduling to ensure adequate staffing for each shift