Christopher Agard
Smyrna,Georgia
Overview
23
23
years of professional experience
Work History
Data Center Technician
Akkodis/ Contracted With Google
12.2023 - Current
- Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
- Assisted with the planning and execution of large-scale infrastructure upgrades, ensuring minimal disruption to client services.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Installed and managed structured cabling infrastructure.
- Streamlined processes for hardware installation, saving time and reducing potential errors during deployment.
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Mentored junior staff members providing valuable technical knowledge-sharing opportunities that fostered a supportive work culture within the team.
- Identified and reported problem devices and replaced defective parts.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Supported senior teammates performing crisis management during critical situations or major service outages.
- Passionate about learning and committed to continual improvement.
Project Manager/Website Help Desk
The Nightlife Entertainment Group
01.2017 - 07.2022
- Managed team for projects concerning marketing, promotions and productions
- Monitored website
- Planned website development, converting mockups into usable web presence with HTML
- Multi-tasked across multiple functions and roles to generate project results and meet deadlines and organizational expectations
- Oversaw web platform testing, troubleshooting and user sampling prior to live deployment
Regional Manager
SoHo Enterprises
01.2007 - 01.2017
- Managed staff of 20-25 employees across 30 locations introducing and marketing 1800 Tequila
- Promoted high end items at many different upscale restaurants and nightclubs
- Marketed various programs to interested clientele to increase company revenue.
Help Desk Technician
Charter Communications
01.2002 - 01.2005
- Served as Tier 1 support providing assistance to customers regarding cable and Internet services
- Facilitated the process of purchasing new cable and internet packages for customers and scheduled service installation
- Recipient of “Top Sales” Award
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Retained existing clients and developed new accounts by extending high quality and efficient support service
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
Bachelors of Information Systems - Information Systems
Kennesaw State University
Kennesaw, GAAssociate Degree Of Business Administration - Business Administration And Management
Atlanta Metropolitan College
Atlanta, GASkills
- Microsoft Office Suite: Word / Excel /PowerPoint
- Professional Memberships National Society of Leadership and Success
- Self-motivated Developer adds high level of experience over more than 2 years collaborating
- Unique demands for accessibility, reachability and security
- Warehouse and forklift experience
- Avid Learner Time Management and Prioritization
- Complex Problem Solving Web and Application Servers
- Analytical Thinking Results-Oriented
- Timely Project Completion
- Project Management
- Repair machines
- Undo machines to be repaired
- Upgrade machines or individual things
- Inspect machines
- Diagnosis machines
- Swap media
- Log media
- Swap motherboards
- Disk erase(cage scans, destruction,shipping)
- Optic cable cleaning
Timeline
Data Center Technician
Akkodis/ Contracted With Google
12.2023 - Current
Project Manager/Website Help Desk
The Nightlife Entertainment Group
01.2017 - 07.2022
Regional Manager
SoHo Enterprises
01.2007 - 01.2017
Help Desk Technician
Charter Communications
01.2002 - 01.2005
Bachelors of Information Systems - Information Systems
Kennesaw State University
Associate Degree Of Business Administration - Business Administration And Management
Atlanta Metropolitan College
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