Christopher Agudo
Albany,NY
Summary
Proactive Repair Technician with extensive experience in diagnosing and repairing a wide range of devices. Skilled in conducting thorough diagnostic tests, performing high-quality repairs, and providing exceptional customer service. Strong knowledge of electrical and mechanical systems, inventory management, and safety protocols, bringing reliability and problem-solving abilities to every task.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Repair Technician
Mobile Solutions (Self Employment)
06.2022 - Current
- Enhanced customer satisfaction by providing timely and efficient repair services.
- Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.
- Conducted thorough diagnostic tests to accurately identify issues and determine appropriate solutions for a variety of devices.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Inspected and tested, repaired and refurbished products for proper operation.
- Repaired and maintained wide range of small and large appliances successfully.
- Repaired and tested electronic circuit boards, wiring and components.
- Prioritized urgent or high-priority jobs to ensure minimal disruption for customers experiencing critical issues with their devices.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Diagnosed and repaired problems with electrical and mechanical systems.
Mobile Repair Technician
Mobile Solutions (Self Employment)
06.2022 - Current
- Maintained an organized work environment by implementing systematic inventory management practices for parts and tools.
- Enhanced customer satisfaction by efficiently diagnosing and repairing various mobile device issues.
- Provided training support for new hires, sharing knowledge about best practices in mobile device repairs.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Diagnosed and repaired complex mechanical and electrical systems.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
Repair Technician
Emerich Sales
07.2023 - 10.2023
- Conducted thorough diagnostic tests to accurately identify issues and determine appropriate solutions for a variety of devices.
- Reduced device downtime with regular maintenance and preventative measures.
- Enhanced customer satisfaction by providing timely and efficient repair services.
- Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.
- Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Completed all repair and maintenance activities promptly and to high quality standards.
Parts Sales Representative
Advanced Auto Parts
05.2021 - 08.2022
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Adhered to company guidelines for performance and compliance.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Handled cashier duties accurately when needed, ensuring proper record-keeping of transactions for financial reporting purposes.
Parts Sales Representative
AutoZone
04.2019 - 02.2020
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Assisted customers in finding appropriate parts promptly.
- Organized parts storage and stocked inventory according to established guidelines.
- Ordered parts from various distributors to fulfill demands.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Researched vehicles and parts via physical catalogs and electronic means.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
Education
High School Diploma -
Newburgh Free Academy
Newburgh06-2017
Skills
- Customer Service
- Mechanical skills
- Safety Requirements
- Equipment Repair
- Electrical Troubleshooting
- Network configuration
- Inventory Management
- Soldering Proficiency
- Equipment Inspection
- System Testing
- Technical diagnosis
- Software Installation
- Component Replacement
- Diagnostic Testing
- Understanding of engineering
- System Upgrades
- Machine Calibration
- Hardware Repair
- Service Documentation
- Experience operating machines
- Equipment maintenance proficiency
- Maintaining components
- Diagnostics and troubleshooting
- Equipment Installation
- Component Repairs
- Inventory Oversight
- Preventive Maintenance
- Customer Relations
- Fleet maintenance
- Welding skills
- Heavy Equipment Repair
- System repairs
- Equipment Troubleshooting
- Routine Maintenance
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
Certification
2019 - E. Pallet Jack Cert
Languages
Spanish
Native or Bilingual
Timeline
Repair Technician
Emerich Sales
07.2023 - 10.2023
Repair Technician
Mobile Solutions (Self Employment)
06.2022 - Current
Mobile Repair Technician
Mobile Solutions (Self Employment)
06.2022 - Current
Parts Sales Representative
Advanced Auto Parts
05.2021 - 08.2022
Parts Sales Representative
AutoZone
04.2019 - 02.2020
High School Diploma -
Newburgh Free Academy
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