Christopher Aguillon
Customer Service & Administration Specialist
Nuevo,CA
Summary
Experienced customer service professional with a proven track record of managing high-stressed situations. Skilled in utilizing Five-9 for lead input, resulting in improved team communication and follow-up processes. Expertise in data entry with a flawless accuracy record and proficiency in managing inventory through QuickBooks. Effective in resolving disputes, maintaining professionalism, and building strong vendor relationships. Proven leader in training new hires, overseeing order documentation, and contributing to visual merchandising efforts to achieve sales targets.
Overview
4
4
years of professional experience
Work History
Clerical Associate
Peak Seasons
08.2023 - 03.2024
- Reviewed all incoming orders for accuracy and completeness and provided consistent data entry with a track record of no errors.
- Provided exceptional customer service by answering customer phone calls and emails. As well delivering prompt responses to client inquires, addressing concerns effectively, and building strong relationships.
- Conducted regular inventory checks from Quickbooks to confirm stock levels and reconcile discrepancies, contributing to optimal supply chain management.
- Received and distributed mail, packages and deliveries to appropriate recipients and ensured timely delivery.
Sales Manager
Granite Media
08.2022 - 08.2023
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Utilized Five-9 to input leads, which helped improve follow-up processes and communication within the team.
- Retained customers considering cancellation by addressing the concerns, offering alternative solutions, and showcasing the value of our products and services.
- Helped build sales reports for strategic analysis, forecasting, provided insight on what actions need to be met to adhere to market trends.
Customer Service Representative
The Home Depot
02.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Established and maintained strong relationships with vendors and third-party logistics partners to coordinate support services and ensure timely resolution of customer issues.
- Gave daily support in customer relations, accounts payable, and acquiring new partnerships. Managed the POS system and oversaw all documentation for order placement and delivery.
- Demonstrated leadership by training and coaching new hires on company policies, procedures, and best practices for customer interactions. Monitored and evaluated performance metrics to identify areas for improvement and implement targeted training interventions.
Sales Associate
Tuesday Morning
07.2020 - 02.2021
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Villa Park High School
Villa Park, CA 05.2001 -
Skills
Timeline
Clerical Associate
Peak Seasons
08.2023 - 03.2024
Sales Manager
Granite Media
08.2022 - 08.2023
Customer Service Representative
The Home Depot
02.2021 - 08.2022
Sales Associate
Tuesday Morning
07.2020 - 02.2021
High School Diploma -
Villa Park High School
05.2001 -
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