Christopher Albright
Lakeside,CA
Summary
An operations leader with substantial experience, dynamic, self-aware, and adept at working under pressure and adjusting to new situations and challenges to enhance the organization and meet deadlines consistently. Eager to contribute to team success through dedication, attention to detail, and superior organizational abilities. Well-known for communication, administrative, and multitasking abilities in fostering a healthy workplace atmosphere and high-performing teams. A dedicated professional with a proven track record of achieving company objectives through consistent and well-organized procedures. Eager to learn, grow, and lead by example, seeking to broaden knowledge and experience by embracing new duties and challenges.
Conflict Resolution: Accountable for handling customer account issues and providing accurate information to ensure the resolution of product or service complaints and customer satisfaction. Ensured that customers were satisfied with the company's offerings. Oversaw a team of more than 20 workers who positively influenced management by producing precise and effective work.
Overview
25
25
years of professional experience
Work History
Owner/Operator 2007-2010
AAA Custom Communications Manager
San Diego , CA
12.2017 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Residential custom wiring and installation of all audio and video demands
- Commercial networking and data infrastructure of patch panels and fiber fusion all residential and business phone systems are installed.
- Trained and motivated employees to perform daily business functions.
- Installations of coaxial and copper wire maintaining continual connection with consumers to guarantee maximum customer satisfaction.
Supervisor of Operations
AT&T
San Diego , CA
02.2010 - 12.2017
- Implemented process improvements to shape organizational culture and optimize procedures for higher efficiency.
- Managed a matrix management environment with oversight of division-level managers in operations, sales, finance, human resources, safety, and compliance.
- Prepared annual budgets with safeguards against overages.
- Formulated processes to reduce downtime and financial loss.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified necessary process adjustments to increase performance and productivity.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Directed initiatives to enhance the work environment, company culture, and overall business strategy.
- Established various department structures to enhance quality and collaborate with executive leadership and personnel to execute change.
- Effectively managed projects from start to finish.
- Participated in developing and maintaining standard procedures and guidelines.
- Worked both independently and collaboratively as a problem solver.
- Dealt with challenging customers and clients to support lower-level workers and maintain vital customer service.
- Established solid and effective communication among unit workers and organization leadership to reduce miscommunications and service delays.
Technician
Pratt Communications
San Diego , CA
03.2003 - 11.2010
- Demonstrated equipment capabilities to customer and responded to questions and complaints.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Repaired and updated equipment to conform to company-wide standards.
Technician
MC Communications Inc
San Diego , CA
08.1998 - 02.2003
- Maintained relationships with customers to better understand needs and uphold standards of service.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Field installer with all video, audio, and data products for Cox communication
- Custom wiring of domestic communications houses and installation of broadband and digital equipment while maintaining direct and continual contact with customers and dispatch.
Education
Mountain Empire High School
Pine Valley, CASkills
- Leadership and People Development
- Lean Methodology
- Knowledge working with Local CWA union locals 9509 / 9511
- Corrective Actions
- Operation Monitoring
- Process Improvement
- Quality Assurance/ Controls
- Recruitment / Training/ Retention
- Staff Development
- Equipment/ Facilities Management
- Proficient in Microsoft PowerPoint, Excel, and Word
- CSLB
- C-7 Low Voltage License
- Network and Fiber Optics Certified
- Multitasking Abilities
- Analytical and Critical Thinking
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
Owner/Operator 2007-2010
AAA Custom Communications Manager
12.2017 - Current
Supervisor of Operations
AT&T
02.2010 - 12.2017
Technician
Pratt Communications
03.2003 - 11.2010
Technician
MC Communications Inc
08.1998 - 02.2003
Mountain Empire High School
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