Overview
Work History
Education
Skills
Timeline
Generic

Christopher Alcorn

Leesburg,FL

Overview

28
28
years of professional experience

Work History

Assistant Manager

Take 5 Oil Change
07.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Technician

Lee County Transmission
06.2014 - 08.2023
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

Underground Cable Foreman

UGC
03.2010 - 06.2014
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Checked equipment to determine if maintenance was required.
  • Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Achieved deadlines consistently, planning resources effectively and adjusting priorities as needed.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
  • Prepared and submitted reports on job progress and safety conditions to upper management.

Skycap

PATS Aircraft Systems
04.2002 - 02.2010
  • Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
  • Managed multiple priorities in a fast-paced environment, ensuring timely completion of all assigned tasks.
  • Lifted items in excess of Number pounds on regular basis.
  • Offered knowledgeable guidance on airport facilities, flight schedules, and boarding procedures for traveler convenience.
  • Weighed each bag or suitcase, tagged it and placed it on conveyor belt for transfer purposes.
  • Ensured timely departures for flights by swiftly loading and unloading passenger luggage.
  • Delivered exemplary service to every traveler to keep check-in process efficient and pleasant.
  • Maintained professional appearance and demeanor at all times to give all guests best impression.
  • Explained luggage fees and check-in processes so that travelers were well-prepared and had documents ready.
  • Used wheelchairs and other assistive equipment to transport handicapped and elderly passengers.

Stocker, Meat and Seafood Associate

Publix
02.1997 - 04.2002
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves to match planogram images and instructions.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Education

High School Diploma - High School Administration

Estero High School
Estero, FL

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Task delegation
  • Workload management
  • Employee scheduling
  • Hiring and training
  • Inventory management
  • Product and service sales
  • Employee supervision
  • Workplace safety compliance
  • Sales reporting
  • Sales growth

Timeline

Assistant Manager

Take 5 Oil Change
07.2024 - Current

Technician

Lee County Transmission
06.2014 - 08.2023

Underground Cable Foreman

UGC
03.2010 - 06.2014

Skycap

PATS Aircraft Systems
04.2002 - 02.2010

Stocker, Meat and Seafood Associate

Publix
02.1997 - 04.2002

High School Diploma - High School Administration

Estero High School

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Christopher Alcorn