Christopher Alfieri

Handled profit and loss, payroll, incidents, hiring/training and sales promotions for the store site.

Ensured our team was always providing top notch customer service to facilitate membership sales, retention, and 5 star Google Reviews.

Worked directly with customers and brokers on quoting, covering and monitoring multiple types of freight from shipper to receiver; both inland and overseas.

Led a team of coordinators in one of the highest revenue departments of the company.

Handled the leasing process from previous tenant move out to new tenant move in.

Being the first point of contact for tenants and handling the dispatch, schedules and payment of the technicians.

Oversaw renovations to vacant and occupied properties.

Provided third party phone support for hundreds of clients in multiple different industries.

Identified clients' needs for their call scripts and built them according to their specifications.

Trained and received feedback from operators and worked with all parties to ensure all scripts for our company were clear and concise.

Researching referral sources in the territories owned by our franchisees.

Reaching out to these sources on the franchisees' behalf to set up meetings to earn business.

Training new owners in the value of the department's service during opening training weeks.