Christopher Allbritten
Hope Mills,NC
Overview
17
17
years of professional experience
Work History
Workplace Planning Consultant
Fidelity Investments
10.2023 - 01.2024
- Connect with our clients to build effective relationships through calling and engaging warm leads. Guide our inactive and active 401(k) participants through all their available options while introducing them to our services.
- As you develop relationship building and industry expertise, you’ll advance to taking consultative inbound calls from current customers.
Customer Care Representative
AT&T Call Center
08.2018 - 09.2023
- Coordinated between the billing department and customers to resolve issues.
- Looked into and resolved issues with accounting, service, and delivery.
- Was in charge of replacing damaged or missing products in a timely and efficient manner.
- Received numerous positive reviews praising my commitment to providing excellent customer service.
- Ensure that customers and internal departments are properly communicated with.
- Answered product questions using up-to-date sales and store promotions information.
- Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
- Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
- Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
- Increased customer retention by creating and offering unique discount opportunities, as well as generating interest in new product lines.
- Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and
products.
- Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
- Promoted available products and services to customers during service, account management, and order calls.
- Assist agents with taking care of issues within their store to ensure the best customer experience.
- Share policy articles with store reps as well as walk them through troubleshooting techniques as well as guide them on how to complete the tasks while staying within policy.
- Assist with customer issues to ensure the cx is satisfied with the outcome of their store visit.
- Guide the agents to the correct department with certain tasks that require additional assistance.
Cable Burier
Southeastern Cable Contractors Inc.
08.2015 - 04.2017
- Examine and determined the best option for the cx when it cam to a chip repair or if the cx needed a full windshield replacement.
- Repaired chipped windshields in a timely and professional manor along with cleaning up any debris left from completing tasks.
- Cleaning the cx vehicle with hand half vacuum cleaner and cleaning vehicle windows as a courtesy of SafeLite Autoglass.
- Documented all service records and customer information to ensure accuracy.
- Offered professional auto glass services, such as windshield replacement and crack repair.
- Used industry best practices and company quality standards to provide efficient, timely, and high-quality installation service.
- Cooled or warmed glass to match them to avoid damage from extreme temperature differences.
Correctional Officer
Department Of Public Safety
08.2010 - 07.2015
- Conducted security checks of inmates and living areas.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Administered drug tests to inmates.
- Assisted in intake and release of inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Documented inmate behavior and activities in logbooks.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Interviewed inmates to obtain information and assess needs.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
Palletizer
Mann+Hummel
10.2006 - 04.2010
- Assembled products according to changing daily work orders and specific customer needs.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Adapted quickly to changing production requirements, demonstrating flexibility when switching between tasks or responsibilities.
- Regulated machine flow, speed and temperature and stopped and reset machine to address malfunctions.
- Reduced downtime through performing routine maintenance checks and addressing issues in a timely manner.
- Coordinated with warehouse staff to ensure proper storage and transportation of palletized goods, reducing potential damages or delays in delivery.
- Assisted in training new Palletizer Operators, sharing expert knowledge to enhance their skills and performance.
Education
High School Diploma -
South View High School
Hope Mills, NC06.2006
Skills
- Customer service expert
- Customer service
- Relationship development
- Customer satisfaction
- Problem resolution
- Client-focused
- Product ordering
- CRM Systems
- Sales
- Advertising
- Quick learner
- Excellent communication
- Process improvement
- Data entry
Timeline
Workplace Planning Consultant
Fidelity Investments
10.2023 - 01.2024
Customer Care Representative
AT&T Call Center
08.2018 - 09.2023
Cable Burier
Southeastern Cable Contractors Inc.
08.2015 - 04.2017
Correctional Officer
Department Of Public Safety
08.2010 - 07.2015
Palletizer
Mann+Hummel
10.2006 - 04.2010
High School Diploma -
South View High School
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