Christopher Allen
Boulder City,NV
Summary
Dedicated Product Support Representative and Field Services Technician who enjoys working with all types of personality and has experience completing Projects on time. Knowledgeable in various Hydraulic and Electrical Systems. Offers a successful career history comprising of more than 20 yrs.
Overview
20
20
years of professional experience
Work History
Regional Product Support Representative
Xtreme Manufacturing / Snorkel Lifts
03.2019 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained technicians on operating procedures and company services.
Field Service Technician
Ahern Rentals
04.2006 - 03.2019
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Interpreted equipment schematics to fully understand mechanical and electrical systems in need of service.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Service Manager
RJB Equipment
07.2003 - 04.2006
- Resolved customer complaints in professional and timely manner.
- Trained and supervised team of service staff members to meet business goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
Education
High School Diploma -
Kearns High School
Kearns, UT07.1993
Skills
- Hydraulics and Electrical Schematic Reading
- Hydraulic and Electrical Repair
- Welding (Mig, Stick)
- Various Equipment Knowledge (Genie, JLG, Snorkel, Xtreme, Atlas Copco, Skyjack, Terex, etc)
- Fabrication
Additional Information
United States Air Force Veteran
Power Plant Specialist: Performed Air Craft Maintenance and Power Plant Repair.
Timeline
Regional Product Support Representative
Xtreme Manufacturing / Snorkel Lifts
03.2019 - Current
Field Service Technician
Ahern Rentals
04.2006 - 03.2019
Service Manager
RJB Equipment
07.2003 - 04.2006
High School Diploma -
Kearns High School
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