Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Allen

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 18-year background maintaining customer satisfaction and contributing to company success. Proficient in Excel and Service Titan. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Performance-oriented Sales Leader offering exceptional record of achievement, Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

16
16
years of professional experience

Work History

Sales and Service Manager

Service Experts
06.2022 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Kept accurate records to document customer service actions and discussions.
  • Hold sales and service meetings every week
  • supervise office staff and incoming phone calls and coordinate from jobs sold through the installation process
  • Fill in from time to time whenever the GM is out of the office
  • Have a sales staff of 4 people and generate close to 5 million in residential sales per year currently
  • I handle everything that has to do with our fleet vehicles
  • Took ownership of customer issues and followed problems through to resolution.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Researched and corrected customer concerns to promote company loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Organized promotional events and interacted with community to increase sales volume.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed accounts to retain existing relationships and grow share of business.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Comfort Adviser

Choate's
02.2015 - 06.2022
  • Built strong referral pipeline from satisfied customers and reached out promptly to prospects.
  • Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.
  • Employed required company scripts and personal expertise to make consistent sales.
  • Handled over 50 to 100 residential contacts per week with tailored presentations showcasing features such as energy efficiency advantages, unit quietness and control systems.
  • Visited prospective customers across the Midsouth including Mississippi and Arkansas to demonstrate products and answer questions.
  • Helped customers achieve comfort targets by closing more than 10 to 40 deals for new and upgraded system installations each month.
  • Managed paperwork with high accuracy, preparing strong proposals and obtaining necessary signatures for work to proceed.
  • Collaborated with senior sales leaders to obtain discount approvals and lock in more challenging sales.
  • Set up new contracts for products and services and coordinated transition to installation team.
  • Engaged customers with friendly conversation to uncover needs and build trust.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Built professional sales presentations to promote services to groups of potential customers.
  • Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
  • Consistently exceeded new sales growth quotas for HVAC .
  • Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
  • Sold 1.8 to 2million every year for the 7 yrs I worked
  • Sold the most high end equipment in the Midsouth for Carrier in 2021

Installer, Service Technician , Sales

Conway Services
03.2008 - 02.2015
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Laid out materials and system components to prepare for installation.
  • Inspected installations to check for functionality and maintain customer satisfaction.
  • Calculated materials and time needed for each job.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
  • Completed troubleshooting of malfunctions and diagnosed issues.
  • Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
  • Worked with diverse types of weather and ground conditions.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Tested systems, noting issues and completing preventive maintenance.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Education

Associates - HVAC

Remington College Memphis Tn
Memphis, TN
09.2006

Skills

  • Personnel Training and Development
  • MS Office Expertise
  • Cash Handling
  • Customer Service
  • Sales Expertise
  • Staff Training
  • Employee Performance Evaluations
  • Staff Management
  • Time Management
  • Conflict Resolution Techniques
  • Sales Goal Achievement
  • Consultative Sales Approach
  • Customer Needs Assessments
  • Skilled Trainer
  • Client Base Retention
  • Conflict Management
  • Customer Engagement Strategies
  • Product Knowledge
  • High Customer Service Standards Adherence
  • Customer Relations
  • Quality Assurance Controls
  • Customer Accounts Management
  • Leadership
  • Managing Operations and Efficiency
  • Shipping and Receiving Oversight
  • Team-Building Exercises
  • Sales Presentation
  • Team Goals
  • Performance Tracking and Evaluations
  • Talent Allocation

Timeline

Sales and Service Manager

Service Experts
06.2022 - Current

Comfort Adviser

Choate's
02.2015 - 06.2022

Installer, Service Technician , Sales

Conway Services
03.2008 - 02.2015

Associates - HVAC

Remington College Memphis Tn

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