Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Allen

Selden

Summary

Professional with experience in veterinary client service, adept at managing front desk operations and ensuring smooth patient flow. Skilled in appointment scheduling, client communication, and handling administrative tasks. Strong focus on teamwork and adaptability, consistently delivering high-quality results that meet evolving needs. Friendly and reliable with passion for animal care and client satisfaction.

Overview

2
2
years of professional experience

Work History

Veterinary Receptionist/Veterinary Technician Assistant

Shinnecock Animal Hospital
05.2024 - Current
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Entered data from pet records and office visits into computer system.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained current and accurate medical records for patients.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Administered medications as prescribed by the veterinarian, ensuring proper dosages for optimal patient recovery.
  • Supported veterinarians during emergency situations, providing necessary assistance for life-saving treatments.
  • Managed inventory, ensuring timely ordering and stocking of essential veterinary supplies for seamless operations.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Assisted veterinarians with euthanasia of animals.

Asst. Manger

NY Axe
10.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Developed marketing strategies to attract new customers, increasing foot traffic.

Education

Bachelor of Science - Veterinary Science

Purdue University
West Lafayette, IN
06-2027

High School Diploma -

Newfield High School
Selden, NY
06-2023

Skills

  • Exceptional interpersonal communication
  • Staff training/development
  • Employee scheduling
  • Efficient multi-tasker
  • Customer service-oriented
  • Deadline-oriented
  • Payment processing
  • Employee training
  • Veterinary medical records software
  • Exam room preparation
  • Record request management
  • Customer service

Timeline

Veterinary Receptionist/Veterinary Technician Assistant

Shinnecock Animal Hospital
05.2024 - Current

Asst. Manger

NY Axe
10.2022 - Current

Bachelor of Science - Veterinary Science

Purdue University

High School Diploma -

Newfield High School

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Samuel Allen