Christopher ALLERS
Toano,VA
Summary
Dynamic leader with a proven track record in implementing innovative strategies that consistently exceed operational objectives. Demonstrates expertise in process optimization and team performance enhancement, driving alignment with strategic goals. Strong communication and technical skills facilitate effective collaboration and project execution.
Overview
13
13
years of professional experience
Work History
Fleet Manager
Swift Transportation
Richmond, VA
11.2022 - Current
- Optimized driver load assignments to prevent dispatch delays.
- Monitored driver hours and mileage to optimize productivity within allocated time.
- Conducted annual driver performance reviews and compiled development plans to help drivers reach and maintain required standards.
- Coordinated with team leaders to oversee driver compensation, expenses, safety, and scheduling.
- Maintained records of vehicle inspections, maintenance schedules and fuel consumption rates.
- Collaborated with dispatch team to optimize delivery schedules.
- Trained new hires on company policies, procedures and safety protocols.
- Identified opportunities to reduce cost and improve productivity.
- Maintained accurate records during extensive phone interactions.
Dedicated Fleet Manager
Marten Transport
Colonial Heights, VA
03.2020 - 09.2022
- Resolved product or service issues by clarifying customer's complaint; determining the cause of the issues; discussing with the customer to find the best solution to resolve any issue; expediting correction or adjustments and following up to ensure the customer's satisfaction.
- Collaborated with customer service to ensure that drivers achieved maximum productivity and service to customers.
- Managed all driver's licenses to be current, annual reviews, 90-day reviews and physicals were all completed on time without expiring.
- Ensured the highest levels of customer service goals were being met safely and legally analyzed reports to keep fleets profitable in the designed lanes.
- Used state-of-the-art technology to track and monitor driver performance and progress such as Qualcomm, Electronic Data Interchange (EDI), and LME real-time dispatch software, etc.
- Worked closely with the Overages, Shortages & Damage (OS&D) Department to reduce and eliminate shipping errors, preventing several cases of potentially costly product loss.
- Maintained transparent communication with customer service in order to effectively relay freight reschedules and/or repowers.
- Trained, coached, and evaluated drivers; served as the point of contact for all work-related issues, including pay/compensation, on-road repairs, and DOT-related matters.
- Coordinated daily fleet operations, including supervision of 35 - 40 drivers per shift (up to 300 drivers during extended coverage), usually as the sole manager on duty.
- Reviewed driver complaints, accidents, incidents, hard braking events, injuries, and observations reported to Marten Transport Safety.
Operations/Office Supervisor
Interstate Warehousing
Newport News, VA
06.2018 - 12.2019
- Mentored new employees on Clerking and Billing and delivered constructive feedback to increase understanding of job duties.
- Compiled every Monday morning by 11:00 a.m. to finish all the billing reports to help management enhance plans and make key operational decisions.
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
- Monitored office inventory to maintain adequate supply levels
- Guided employees through routine and complex administrative situations with decisive but motivational approach.
- Interfaced with various departments, including Operations and the office and communicated effectively using active listening, open-ended questioning and appropriate response skills.
- Scheduled and built in the orders for all our domestic outbound and export loads leaving our facility.
- Completed daily Supervision procedures/checklists in accordance with company policies/procedures.
- Oversaw and worked closely with our Smithfield representative to ensure product was able to proceed with being shipped out.
- Oversaw talented team of 10 Material Handlers by actively communicating project information, remedying issues and delivering positive feedback.
Server/Trainer
Cheddar's Restaurants
Hendersonville, TN
08.2012 - 05.2018
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
- Operated POS terminals to input orders, split bills and calculate totals
- Managed closing duties, including restocking items and reconciling cash drawer
- Restocked nonperishable and other items, including condiments and napkins from inventory to keep pantry well-supplied
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Education
Bachelor of Science - Business Administration, Supply Chain Management, Marketing, Supply Chain Management, Marketing
The University of Tennessee, Haslam College of Business
Knoxville01.2018
Skills
- Proficient in meeting deadlines
- Strong interpersonal communication skills
- Versatile in various workplace settings
- Composed in high-stress situations
- Critical thinking and analysis
- Time management coordination
- Motivational leadership style
- Meticulous data management
- Effective organization
- Detail-oriented
- Diligent worker
Timeline
Fleet Manager
Swift Transportation
11.2022 - Current
Dedicated Fleet Manager
Marten Transport
03.2020 - 09.2022
Operations/Office Supervisor
Interstate Warehousing
06.2018 - 12.2019
Server/Trainer
Cheddar's Restaurants
08.2012 - 05.2018
Bachelor of Science - Business Administration, Supply Chain Management, Marketing, Supply Chain Management, Marketing
The University of Tennessee, Haslam College of Business
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