Summary
Overview
Work History
Education
Skills
Certification
Awards
Research
Timeline
Generic

Christopher Aloma

EMT Student, Front Desk Agent
Miami,FL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

7
7
years of professional experience
4051
4051
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Front Desk Agent

AC Hotel Miami Dadeland by Marriot
08.2024 - Current
  • Provide exceptional guest service through clear, friendly, and professional communication.
  • Efficiently handle guest check-ins, check-outs, and reservations using hotel systems.
  • Manage cash and credit transactions accurately, ensuring financial accountability.
  • Take initiative in leading team coordination during high-occupancy or peak business hours.
  • Maintain calm and control in high-stress, fast-paced situations.
  • Solve guest concerns with poise, empathy, and quick resolution.
  • Perform inventory checks and support back-office operations as needed.
  • Skilled at multitasking between front desk responsibilities and team support roles

Sales

MRCC Air Conditioning and Refrigeration
01.2022 - 01.2024
  • Managed and generated invoices for clients
  • Handled client inquiries and ensured customer satisfaction
  • Procured parts and A/C units, ensuring timely delivery and quality

Receptionist

Damuji Travel Service
01.2019 - 01.2022
  • Answered and directed calls from clients
  • Scheduled appointments for agents, optimizing their schedules
  • Provided detailed information about flight options to clients

Education

Bachelor of Arts - Psychology

Florida International University
Miami, FL

Associate in Art - undefined

Miami Dade College
Miami, FL

EMT - Student

Emergency Training Academy
Miami, FL
10-2025

Skills

  • Fluent in English
  • Fluent in Spanish
  • Great planner
  • Organizer
  • Communication skills
  • Excellent teamwork
  • Interpersonal skills
  • Self-motivated
  • Experience with working with kids
  • Appointment Scheduling
  • Conflict Resolution

Certification

Kelly Class Smarts for M-DCPS

Awards

  • Psi Chi, Psychology Honor’s Society
  • Tau Sigma National Honor Society
  • The National Society of Leadership and Success
  • Magna cum Laude graduate

Research

Florida International University, Miami, FL, Undergraduate Research, 08/22 – 12/24, Generates original hypotheses and composes variables for a wide variety of psychology subdisciplines, Utilizes peer-reviewed journals in the completion of thorough literature reviews, Develops and administers surveys and questionnaires to collect research data, Analyzes data in SPSS, tabulates results, and determines support for hypotheses, Discusses the implications of studies and posits directions for future research

Timeline

Front Desk Agent

AC Hotel Miami Dadeland by Marriot
08.2024 - Current

Sales

MRCC Air Conditioning and Refrigeration
01.2022 - 01.2024

Receptionist

Damuji Travel Service
01.2019 - 01.2022

Associate in Art - undefined

Miami Dade College

Bachelor of Arts - Psychology

Florida International University

EMT - Student

Emergency Training Academy

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Christopher AlomaEMT Student, Front Desk Agent
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