Christopher Anderson
Lafayette,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Acadian Total Security
Lafayette, LA
09.2019 - Current
- Maintained customer satisfaction focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated professionally with colleagues and clients.
- Collaborated with staff members to enhance customer service experience.
- Managed timely and effective replacement of damaged or missing products.
- Effective liaison between customers and internal departments.
- Sought ways to improve processes and services provided.
Dispatcher
Acadian Total Security
Lafayette, LA
05.2012 - 11.2019
- Enhanced productivity by guaranteeing timely emergency response.
- Relayed latest information to first responders via telephone calls.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Answered calls from automatic routing system and took basic information from callers.
- Assisted dealers in placing accounts offline for testing purposes.
- Answered dealer questions on signals received on customer's account
Education
High School Diploma -
Acadiana High School
Lafayette, LAAssociate of Arts - Culinary Arts
South Louisiana Community College
Lafayette, LANo Degree - EMT Basic
South Louisiana Community College
Lafayette, LASkills
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Customer Account Management
- Upselling Products and Services
- Call Documentation
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Call Transfers
- Microsoft Office
- Microsoft Windows
- Active Listening
- Answering Customer Questions
- Google Drive
- Inbound and Outbound Calling
Timeline
Customer Service Representative
Acadian Total Security
09.2019 - Current
Dispatcher
Acadian Total Security
05.2012 - 11.2019
High School Diploma -
Acadiana High School
Associate of Arts - Culinary Arts
South Louisiana Community College
No Degree - EMT Basic
South Louisiana Community College
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