Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Anderson

Oklahoma City,OK

Summary

Seasoned Customer Service Representative with a track record of enhancing customer satisfaction and streamlining service delivery at Alta Resources. Excelled in call management and active listening, significantly improving resolution efficiency. Demonstrated expertise in product knowledge and quality assurance, leading to a noticeable increase in positive customer feedback. Skilled in fostering strong customer relationships through personalized support and effective problem-solving.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Alta Resources
Fort Myers, Florida
08.2021 - 06.2024
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Customer Service Representative

Alorica
Fort Myers, Florida
03.2018 - 03.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Customer Service Representative

Lynx Services
Fort Myers, Florida
10.2013 - 03.2015
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education

High School Diploma -

Franklin Area High School
Franklin, PA
05-2008

Skills

  • Product Knowledge
  • Inbound and Outbound Calling
  • Scheduling
  • Call Management
  • Data Collection
  • Support case resolution
  • Call center experience
  • Active Listening
  • Product and service solutions
  • Quality Assurance Controls
  • Brand representation

Timeline

Customer Service Representative

Alta Resources
08.2021 - 06.2024

Customer Service Representative

Alorica
03.2018 - 03.2021

Customer Service Representative

Lynx Services
10.2013 - 03.2015

High School Diploma -

Franklin Area High School

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Christopher Anderson