Christopher Anderson
Retail Manager
Ocala
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
DIRECTOR
Chik-Fil-A
10.2024 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a motivating work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Defined, implemented, and revised operational policies and guidelines.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
SALES ADVISOR
Honda Of Ocala
03.2024 - 10.2024
- Guided customers in vehicle purchases, achieving high satisfaction and exceeding sales goals.
- Enhanced sales processes, boosting customer satisfaction and surpassing monthly targets.
- Developed sales strategies, leading to increased customer retention and improved dealership reputation.
- Spearheaded customer-centric sales approach, consistently exceeding monthly targets and driving substantial revenue growth for Honda Of Ocala.
ASSET PROTECTION TEAM LEAD
Target
09.2023 - 03.2024
- Identify and resolve theft, ensuring policy adherence and reducing losses through strategic measures.
- Analyze theft trends, implement prevention strategies, and enhance security, achieving measurable results.
- Lead investigations into theft cases, resulting in decreased shrinkage and improved security protocols.
- Collaborate with store teams to enforce security measures, fostering vigilance and policy compliance.
STORE MANAGER / DISTRICT ADVISOR
Pet Supermarket
12.2019 - 09.2023
- Trained managers, enhancing team efficiency across 19 stores, improving customer experience.
- Implemented initiatives to unify district practices, increasing operational consistency.
- Led sales and KPI strategies, significantly boosting performance and mentoring new managers.
- Cultivated a culture of excellence in service and sales, fostering team synergy and growth.
- Spearheaded district-wide initiatives across 19 stores, driving sales growth and enhancing operational efficiency through strategic mentorship and KPI optimization.
- Revolutionized training programs for Store and Assistant Store Managers, significantly boosting team productivity and fostered a culture of continuous improvement
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
STORE MANAGER
Yankee Candle
01.2018 - 12.2019
- Managed and led a Yankee Candle Retail Store, ensuring operational excellence and visual standards.
- Drove store sales to exceed revenue targets, significantly boosting profitability.
- Implemented visual and operational directives promptly, enhancing customer experience.
- Developed strategic plans to meet sales goals, achieving measurable results.
- Oversee labor scheduling to align with cost targets, enhancing team efficiency and performance.
- Lead team in achieving quarterly goals, fostering a results-driven environment.
- Analyze metrics to inform strategic decisions, ensuring operational excellence.
- Coordinate equipment maintenance, minimizing downtime and optimizing asset utilization.
911 DISPATCHER
Marion County Sheriff's Office
03.2017 - 01.2018
- Collect and relay critical information to first responders, ensuring timely and accurate responses.
- Dispatch resources to incidents, ensuring adequate manpower and effective response coordination.
- Manage critical 911 communications, prioritizing emergency responses and coordinating resources for optimal public safety outcomes.
Education
THEATER AND TECHNICAL THEATER -
Seminole State College of Florida
08.2011 - 06.2014
Diploma - undefined
Newberry High School
Newberry, FL 09.2010 - 06.2011
Skills
- Operational management
- Visual merchandising strategies
- Team management
- Project management
- Budgeting and financial management
- Workforce planning
- Business development
- Budget management
Timeline
DIRECTOR
Chik-Fil-A
10.2024 - Current
SALES ADVISOR
Honda Of Ocala
03.2024 - 10.2024
ASSET PROTECTION TEAM LEAD
Target
09.2023 - 03.2024
STORE MANAGER / DISTRICT ADVISOR
Pet Supermarket
12.2019 - 09.2023
STORE MANAGER
Yankee Candle
01.2018 - 12.2019
911 DISPATCHER
Marion County Sheriff's Office
03.2017 - 01.2018
THEATER AND TECHNICAL THEATER -
Seminole State College of Florida
08.2011 - 06.2014
Diploma - undefined
Newberry High School
09.2010 - 06.2011
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