Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Barista

Christopher Anderson

Alhambra,CA

Summary

A highly motivated individual with a desire to take on new challenges, I enhance customer satisfaction through strategic process improvements and quality assurance. Skilled in contract negotiation and project management, I excel in delivering exceptional service while fostering strong client relationships. While I find myself an adaptable and analytical individual, I intend to consistently drive operational success and exceed performance metrics.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Service Advisor

Centerra
Los Angeles, CA
12.2023 - Current
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Negotiated contracts with vendors and suppliers to secure favorable terms.
  • Created detailed reports on service activities for senior management review.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed subcontractors throughout the duration of each project, ensuring tasks were completed in a timely manner.
  • Maintained records of all costs associated with each project, including labor expenses, material costs, equipment rentals.
  • Logged inventory to track supply counts, organize equipment, and gather important materials.

Behavior Technician

STAR of CA
Pasadena, CA
10.2022 - 11.2023
  • Facilitated social interactions between peers by providing verbal prompts or physical guidance when necessary.
  • Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.
  • Attended workshops and seminars related to Autism Spectrum Disorder and ABA best practices.
  • Attended review, progress and clinical team meetings.
  • Planned and implemented individualized interventions as part of behavior treatment plans.
  • Exercised confidentiality and discretion to maintain HIPAA requirements.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.

Behavior Technician

Maxim Healthcare
Lakewood, CA
01.2022 - 07.2022
  • Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
  • Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
  • Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
  • Facilitated group therapy sessions focused on teaching appropriate behavior modification techniques.
  • Assisted in the development of communication systems using visual supports such as picture exchange systems.
  • Assisted in the implementation of crisis intervention protocols when needed.
  • Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
  • Monitored client's progress towards identified goals through data collection and analysis.

Internal Service Advisor

Puente Hills CDJR
City Of Industry, CA
01.2019 - 07.2022
  • Greeted customers and addressed their needs in a professional manner.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Participated in ongoing training activities related to automotive technology advancements.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Upsold additional products or services when appropriate.
  • Prepared invoices for services rendered and collected payments from customers.
  • Ensured accuracy in order processing and invoicing procedures.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
  • Took special orders in person and over telephone, generating additional revenue every month.

Lumber Customer Service Associate

Home Depot
Alhambra, CA
02.2018 - 12.2018
  • Answered customer inquiries regarding lumber products, prices, availability, product uses, and services.
  • Helped load purchased items into vehicles for customers who requested delivery service.
  • Provided accurate quotes for custom orders.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Sales Associate

Big Lots
South Pasadena, CA
06.2016 - 12.2017
  • Provided accurate information about products, prices and services.
  • Organized stockroom shelves according to size, color or style.
  • Processed credit card transactions quickly and securely.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Conducted inventories on a regular basis to track stock levels.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

Some College (No Degree) - Business Administration and Management

East Los Angeles College
Monterey Park, CA

Some College (No Degree) - Fire Science

Rio Hondo College
Whittier, CA

High School Diploma -

San Gabriel High School
San Gabriel, CA

Skills

  • Customer service
  • Decision-making
  • Quality assurance
  • Root cause analysis
  • Contract negotiation
  • Project management
  • Operational coordination
  • Software navigation
  • Revenue management
  • Customer relationship management (CRM)
  • Adaptability
  • Professional and courteous
  • Time management abilities
  • Marketing strategy
  • Employee onboarding
  • Communication skills
  • Administration and reporting
  • Analytical skills
  • Complex Problem-solving
  • Business intelligence

Affiliations

  • Music Production
  • Photography
  • Hiking / Running
  • Ice Skating

Certification

  • Basic Life Support + CPR

References

References available upon request.

Timeline

Service Advisor

Centerra
12.2023 - Current

Behavior Technician

STAR of CA
10.2022 - 11.2023

Behavior Technician

Maxim Healthcare
01.2022 - 07.2022

Internal Service Advisor

Puente Hills CDJR
01.2019 - 07.2022

Lumber Customer Service Associate

Home Depot
02.2018 - 12.2018

Sales Associate

Big Lots
06.2016 - 12.2017

Some College (No Degree) - Business Administration and Management

East Los Angeles College

Some College (No Degree) - Fire Science

Rio Hondo College

High School Diploma -

San Gabriel High School

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Christopher Anderson