Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Appel

Summary

Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.

Overview

21
21
years of professional experience

Work History

Assistant Store Manager

Rite Aid
02.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Assistant Store Manager

Walgreens
09.2019 - 02.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Assistant Store Manager

Rite Aid
07.2016 - 02.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Shift Leader

Rite Aid
01.2015 - 09.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Department Manager

Walmart
01.2013 - 01.2015
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Communicated with managers of other departments to maintain transparency.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.

Team Leader Manager

Target
06.2009 - 12.2012
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
  • Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Receiving Manager

Ross
09.2008 - 06.2009
  • Unloaded, sorted and stored incoming merchandise.
  • Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
  • Managed shipping and receiving team, overseeing training, schedules and work assignments.
  • Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Managed inbound receiving departments.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Coordinated logistics operations including scheduling truck deliveries and managing dock appointments efficiently.
  • Streamlined receiving processes by implementing efficient inventory management systems.
  • Implemented safety protocols to minimize workplace injuries and maintain a safe working environment for all employees.
  • Established clear expectations and performance metrics for employees, promoting accountability within the department.
  • Led team meetings focused on continuous improvement initiatives, fostering a culture of collaboration and excellence among staff members.

Receiving Manager

Kmart, Sears Holding
11.2007 - 09.2008
  • Unloaded, sorted and stored incoming merchandise.
  • Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
  • Managed shipping and receiving team, overseeing training, schedules and work assignments.
  • Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Implemented quality control measures throughout the receiving process to ensure merchandise met company standards upon arrival.
  • Collaborated with other department managers to develop cross-functional strategies for maximizing store performance.
  • Led team meetings focused on continuous improvement initiatives, fostering a culture of collaboration and excellence among staff members.

Team Leader

Target
09.2003 - 11.2007
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.

Education

High School Diploma -

Towson Catholic High School
Towson, MD
05.1999

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Inventory Control
  • Store Opening and Closing
  • Team Building and Leadership
  • Time Management
  • Customer Service Management
  • Stock management
  • Hiring and Training
  • Pricing and Markdowns

Timeline

Assistant Store Manager

Rite Aid
02.2022 - Current

Assistant Store Manager

Walgreens
09.2019 - 02.2022

Assistant Store Manager

Rite Aid
07.2016 - 02.2022

Shift Leader

Rite Aid
01.2015 - 09.2019

Department Manager

Walmart
01.2013 - 01.2015

Team Leader Manager

Target
06.2009 - 12.2012

Receiving Manager

Ross
09.2008 - 06.2009

Receiving Manager

Kmart, Sears Holding
11.2007 - 09.2008

Team Leader

Target
09.2003 - 11.2007

High School Diploma -

Towson Catholic High School

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Christopher Appel