Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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CHRISTOPHER ARMAND

Miami,FL

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cashier

Stop & Shop
Miami, FL
07.2024 - Current
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Problem-Solving and Analytical Skills
  • Team Collaboration and Communication
  • Customer Service and Support
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Resolved customer complaints professionally in accordance with company policy.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Manager of Operations

Batidos y cafe la 26
Merida , Venezuela
02.2020 - 06.2024
  • Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Hired and onboarded team members to meet immediate and expected demand.

English Tutor

Sesame Street Language School
Shanghai , China
08.2018 - 01.2020
  • Encouraged critical thinking by posing questions and discussing topics related to English literature.
  • Used various teaching materials such as textbooks, audio recordings, videos, worksheets. to enhance instruction.
  • Maintained records of student performance throughout the course duration.
  • Incorporated technology into my lessons whenever possible.
  • Provided feedback on written assignments to improve grammar, structure, and content.
  • Assisted students in preparing for standardized tests such as TOEFL and IELTS.

Supervisor

Wingokids
Shanghai , China
01.2016 - 08.2018
  • Collaborated with colleagues to develop new strategies for teaching English as a second language.
  • Adapted teaching methods based on each student's unique needs and abilities.
  • Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
  • Incorporated technology into daily lessons to enhance instruction.
  • Developed and implemented English curriculum to meet the needs of students.

Education

Some College (No Degree) - TCM

Shanghai Traditional Chinese Medicine Collage
Shanghai

Skills

  • Customer Service: Experienced in providing high-quality service and handling customer inquiries
  • Point of Sale (POS) Systems: Proficient with cash register operations and electronic payment processing
  • Inventory Management: Skilled in stocking, organizing, and tracking merchandise
  • Communication: Strong verbal communication and active listening skills
  • Problem-Solving: Capable of addressing customer concerns and resolving issues efficiently
  • Teamwork: Able to collaborate effectively with team members to achieve store goals
  • Product Recommendations
  • Drawer balancing
  • Payment Processing
  • Cash Register Operation
  • Microsoft Office
  • Adaptability
  • Customer Relations

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual
Chinese (Mandarin)
Professional
French
Elementary
Russian
Limited

Certification

  • Cyber security certificated (Google)

Timeline

Cashier

Stop & Shop
07.2024 - Current

Manager of Operations

Batidos y cafe la 26
02.2020 - 06.2024

English Tutor

Sesame Street Language School
08.2018 - 01.2020

Supervisor

Wingokids
01.2016 - 08.2018

Some College (No Degree) - TCM

Shanghai Traditional Chinese Medicine Collage

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CHRISTOPHER ARMAND