Christopher Armstrong
Red Oak,TX
Summary
Professional relationship management expert with strong emphasis on team collaboration and delivering results. Proven track record in client engagement, conflict resolution, and strategic planning. Known for adaptability and reliability while excelling in communication, problem-solving, and building lasting client partnerships. Adept at navigating changing needs and driving success through effective relationship strategies.
Overview
11
11
years of professional experience
Work History
Relationship Manager
Capital One
01.2025 - Current
- Managed client relationships to enhance customer satisfaction and retention.
- Provided timely follow-up on client requests and service issues.
- Assisted clients with account inquiries, resolving issues efficiently.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Strengthened client relationships through regular, personalized communication, ensuring high levels of client satisfaction and retention.
- Collaborated with third parties to guide in-house deals for funding
Management Trainee/Assistant Manager
Enterprise Holdings
08.2021 - 08.2024
- Collaborated with cross-functional teams to streamline communication processes.
- Analyzed performance data to recommend process improvements for operational workflows.
- Implemented feedback mechanisms to enhance customer service experiences across departments.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Led cross-functional teams of 20+ individuals in execution of key projects, ensuring deliverables met quality standards and deadlines.
- Coordinated with senior management to align departmental goals with overall company objectives, ensuring cohesive efforts towards growth.
- Spearheaded adoption of new technologies to enhance operational efficiency and customer engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Conducted comprehensive market research to identify emerging trends, enabling development of innovative product strategies.
Loan Officer
Small Business Administration
09.2017 - 04.2021
- Evaluated loan applications to assess creditworthiness and financial stability.
- Collaborated with clients to gather necessary documentation for loan processing.
- Analyzed borrower income, assets, and credit reports to determine eligibility.
- Developed loan proposals aligning with financial regulations and company policies.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Analyzed market trends to advise management on potential loan product developments.
Social Engagement Chair
Green Birds Creative Agency
09.2014 - 07.2017
- Directed cross-functional teams to execute innovative marketing campaigns.
- Fostered collaborative relationships with clients, enhancing project outcomes and satisfaction.
- Analyzed industry trends to inform strategic decisions and drive agency growth.
- Championed diversity and inclusion initiatives, leading to more representative and engaged membership base.
- Managing social media platforms
- Utilized consumer feedback to drive product improvement and enhance customer satisfaction
- Increased brand presence, resulting in a diverse audience through targeted social media strategies
Education
Bachelor of Arts - Business Management
Prairie View A&M University
Prairie View, TX12-2016
Skills
- Client relationships
- Relationship building and management
- Excellent communication
- Customer success management
- Team leadership
- Risk management
- Data analytics
- Operational efficiency
Timeline
Relationship Manager
Capital One
01.2025 - Current
Management Trainee/Assistant Manager
Enterprise Holdings
08.2021 - 08.2024
Loan Officer
Small Business Administration
09.2017 - 04.2021
Social Engagement Chair
Green Birds Creative Agency
09.2014 - 07.2017
Bachelor of Arts - Business Management
Prairie View A&M University