Providing general support to the rest of the staff
Created office guidelines and policies relating to per diem expenses, paid/sick leave, and training courses
Reviewed employee expense reports with department heads, consistently meeting the monthly deadline.
Customer Service Representative
2MaxTax Accounting & Business Institute
Atlanta, GA
09.2017 - 04.2020
Prepared and filed federal and state taxes for clients
Performed administrative and clerical duties for office, to include answering phones, retrieving and returning voicemail messages, and handling all scheduling
Met with tax clients prior to their appointment to make sure they have all documentation they would need, ensuring appropriate forms were accurately and timely submitted
Proactively manage appointment scheduling and coordination using Microsoft Outlook.
Section Leader/Reservist
Department of Defense, United States Army
Fort Cavazos, TX
02.2006 - 02.2014
Performed implied tasks such as security checks, functions checks on weapons and the load plans vehicles
Performed pre-compact inspections on soldiers
Performed combat patrols in stressful austere condition such as extreme heat, enemy contact and multiple patrol throughout a 24 hour period with minimum sleep
Commander/driver of designated team military vehicles
Sound knowledge and experience in the conduct of personal security and close personal protection in a hostile environment.
Site Lead
Worldwide Language Resources
Fort Liberty, NC
08.2012 - 06.2013
Developed budgets and modify work procedures or processes to meet deadlines
Skilled at conducting needs assessments with customers in a manner that provides the proper information in order to make solid recommendations based upon their needs
Supervised, and conducted training for mail sorters on using computers to enter, access or retrieve data
Operated various types of equipment, such as computer scanning equipment, addresses, mimeographs, optical character readers, and bar-code sorters
Directed items according to established routing schemes, using computer controlled keyboards or voice recognition equipment.
Education
Bachelor's degree - Business Administration
Strayer University-Georgia
06.2017
Skills
Tax Experience
Human Resources
Office Management
Military Experience
Administrative Experience
Microsoft Outlook
Senior leadership
Conflict management
Policy planning
Team management
Team Supervision
Supply Management
Compliance Monitoring
Administrative Support
Certification
Secret Clearance
Life saver
Mac / Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows 8, Windows 10
Microsoft Office Suite (MS Office) Microsoft Word and Excel, Outlook, PowerPoint
Personal Information
Relocation: Anywhere
Timeline
Office Manager
Supreme Whipz
02.2021 - Current
Customer Service Representative
2MaxTax Accounting & Business Institute
09.2017 - 04.2020
Site Lead
Worldwide Language Resources
08.2012 - 06.2013
Section Leader/Reservist
Department of Defense, United States Army
02.2006 - 02.2014
Bachelor's degree - Business Administration
Strayer University-Georgia
Secret Clearance
Life saver
Mac / Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows 8, Windows 10
Microsoft Office Suite (MS Office) Microsoft Word and Excel, Outlook, PowerPoint